Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

IVI VILLANUEVA

College Station,TX

Summary

Performance-driven business development director seeking continued growth in the healthcare industry. Captivated by a positive team environment and able to showcase strong analytical, critical thinking, communication, clinical knowledge, and leadership skills. Empowering leader that promotes personal growth and development within a team. Seasoned in hospital operations in the inpatient rehabilitation setting demanding a multidisciplinary team approach. Compassionate about helping patients with disease states that compromise quality of life. Confident and poised in interactions with individuals at all levels. Unwavering attention to detail and open minded towards change agility. Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Business Development Director

Encompass Health
College Station, TX
10.2017 - Current
  • Hospital leadership members cultivate a multidisciplinary team environment while focusing on creating a positive patient experience.
  • Lead a team of 15 liaisons to achieve monthly and yearly volume goals. Develop initiatives to achieve goals, including disease-specific program growth. Monitor volume, liaison performance, referral relationships, territory changes, and identify opportunities for growth.
  • Identify and leverage the needs of referral sources and those of their patients.
  • Provide training to the team, following a corporate model. Develop monthly call cycles and effective strategies, in addition to quarterly plans, to drive volume utilizing the Referral Development System.
  • Strong focus and management of Customer Relationship Management (CRM) utilization and analytics. Assessment of referral patterns, daily contacts, and redirecting the team in a manner that will generate referrals and achieve daily and weekly admission goals.
  • Created sales presentations for the yearly CEO/BDD meeting to other directors and CEOs in our region.
  • Preceptor for new business development directors in the Central Region.
  • Developed strategic partnerships with healthcare providers and community organizations.
  • Analyzed market trends to identify growth opportunities for the organization.

Senior Rehab Liaison

Encompass Health
Midland, TX
10.2015 - 10.2017
  • Team supervisor with the full ability to fill in as the Business Development Director as needed.
  • Marketing Liaison with designated territory management. Proven record of meeting monthly goals. Self-motivated and driven to achieve individual goals.
  • Analyze referral patterns with Customer Relationship Management (CRM) utilization, and documentation of daily activities.
  • Coach team members through performance opportunities. Train new employees on referral development system and CRM utilization.
  • Provide educational in-services and facilitate physician education through CEUs and webinars to referral sources.
  • Developed and implemented strategies to enhance referrals and admissions to inpatient rehabilitation from physicians, hospitals, ERs, and the secondary market.
  • Utilize market analysis data in individual territories, identifying new business and potential opportunities.
  • Provide continuing education, in-services, and professional presentations for referral sources in the acute care setting, and community.
  • Overcome barriers to admission, and drive conversion of pending referrals.
  • Collaborate with physicians to determine medical necessity for potential rehab patients.

Rehab Liaison

Encompass Health
Midland, TX
04.2013 - 10.2015
  • Developed and implemented strategies to enhance referrals and admissions to inpatient rehabilitation from physicians, hospitals, ERs, and the secondary market.
  • Utilize market analysis data in individual territories, identifying new business and potential opportunities.
  • Provide continuing education, in-services, and professional presentations for referral sources in the acute care setting and community.
  • Overcome barriers to admission, and drive conversion of pending referrals.
  • Collaborate with physicians to determine medical necessity for potential rehab patients.

Nurse

Premier Physicians
Midland, TX
08.2010 - 04.2013
  • Nurse Manager responsible for the oversight of medical staff in a clinic setting.
  • Assisted in providing patient care, including administering medications, treatments, and performing diagnostic tests.
  • Utilized critical thinking skills to assess patients' needs and develop individualized plans of care.
  • Fostered an environment conducive to open communication between patients and healthcare providers.
  • Prepared patients for examinations, operations, and treatments, and assisted during procedures.
  • Reported symptoms, condition changes, and vital signs to primary care doctors, patients, and families.
  • Taught patients and significant others how to manage illness or injury by explaining post-treatment home care needs.
  • Obtained specimens to run monitoring or diagnostic tests.
  • Ordered, interpreted, and evaluated diagnostic tests to identify and assess the patient's condition.

Pharmacy Technician

Professional Pharmacy
Midland, TX
04.2001 - 05.2010
  • Prepared examination rooms with sterile instruments, equipment, and supplies.
  • Provided emotional support for families dealing with difficult situations or diagnoses.
  • Assisted physicians with examinations, procedures, and other medical tasks.
  • Administered medications to patients, and monitored for reactions or side effects.
  • Provided excellent customer service to patients, physicians, nurses, and other healthcare professionals in a professional manner.
  • Input patient and prescription information to produce product labels and assist in the prescription filling process.
  • Managed the daily operations of the pharmacy, including receiving orders from wholesalers, stocking shelves, and preparing medication for delivery or pickup.
  • Demonstrated knowledge of pharmaceutical terminology, including generic and brand names, and abbreviations.
  • Selected appropriate medicine and measured dosages to fill prescriptions under the pharmacist's direction.
  • Processed insurance claims and payments for medications.
  • Trained other pharmacy technicians, abiding by state regulations for training and licensure.

Education

Nursing -

Midland College
Midland, Texas, TX
05.2010

Skills

  • Sales strategy development
  • Operations management
  • Preceptor for new directors
  • Effective problem resolution
  • Problem-solving skills
  • Collaborative team development
  • Strategic market evaluation
  • Strategic decision making
  • Onboarding process management
  • Engaging sales presentations
  • interpersonal communication skills
  • Performance monitoring
  • Networking

Certification

Licensed Vocational Nurse

Websites

Timeline

Business Development Director

Encompass Health
10.2017 - Current

Senior Rehab Liaison

Encompass Health
10.2015 - 10.2017

Rehab Liaison

Encompass Health
04.2013 - 10.2015

Nurse

Premier Physicians
08.2010 - 04.2013

Pharmacy Technician

Professional Pharmacy
04.2001 - 05.2010

Nursing -

Midland College

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