Ivia Y. Herrera Benedith
Malden,MA
Summary
Efficient Food Service Professional experienced in high-volume kitchen operations. Managed diet-compliant meal preparation and ensured kitchen cleanliness, contributing to facility wellness goals and effective cash handling. Focused on delivering quality service in restaurant kitchens or hospital cafeterias.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Deli Worker
MGH 149 cafeteria
03.2022 - 07.2025
- Enthusiastic Deli with experience in food preparation and exceptional customer service.
- Sliced meats and assembled catering sandwiches while maintaining a pristine deli environment.
- Prepared and Assembled a variety of sandwiches, including and custom orders, following established recipes and guidelines.
- Prepared sandwiches with precision and attention to detail, ensuring quality and consistency..
- Ensured customer satisfaction by providing attentive service.
- Delivered exceptional customer service by taking orders and addressing inquiries with a positive attitude.
- Maintained a clean and sanitized work area, adhering to all food safety regulation and health department guidelines.
- Maintained strict food safety and hygiene standards in the deli.
- Proficient in operating and maintaining various kitchen equipment, including slicers, ovens, and grills.
Grocery Store Cashier
stopandCompare Market
10.2020 - 03.2022
- Applied math skills to resolve customer transactions accurately
- Ensured accuracy in tasks performed
- Maintained accuracy in cash register operations and transactions
- Managed daily cash handling to ensure balanced registers
- Adapted to new tools efficiently
- Worked jointly with colleagues on projects
- Facilitated efficient file management
Coffee shop worker
Dunkin Donuts
06.2019 - 11.2019
- Built strong customer relationships to enhance satisfaction with beverages and sandwich preparation.
- Operated and maintained equipment to streamline operations and ensure easy access to resources.
- Prioritized customer service to ensure satisfaction and engagement. to create a safe and clean environment for all patrons.
- Executed various tasks to maintain workflow and enhance team productivity. to enhance team performance. to support team operations and facilitate customer service.
- Conducted opening procedures to ensure a smooth start to business activities. and appointment scheduling.
Cahier and Pre-Cook
SSP America
01.2019 - 06.2019
- Food service worker with fast food, retail and customer service experience.
- Dedicated to customer service, safety and cleanliness
- Cash handling, focused on customer satisfaction
- Committed to addressing customer needs and ensuring a positive experience.
- Utilized strong organizational skills to manage various responsibilities simultaneously.
- Opening procedures and appointment scheduling
- Served fresh, hot burgers and salads promptly while maintaining positive communication with coworkers and management. Ensured sanitation standards were met, operated kitchen equipment safely, and managed cash transactions exceeding $300 with minimal supervision.
Cahier and Pre-Cook
Fuel America
03.2016 - 12.2018
- Food service worker with fast food, retail and customer service experience.
- Focused on creating a safe and clean environment to enhance customer satisfaction.
- Handled cash transactions accurately during busy shifts., focused on customer satisfaction
- Coordinated efficient service by managing multiple responsibilities effectively.
- Ensured efficient service by juggling various responsibilities effectively.
- Executed opening tasks, such as scheduling appointments, to maintain an organized workflow and efficiency.
- Served fresh, hot food efficiently while ensuring positive communication with coworkers and management. Maintained sanitation standards and safely handled kitchen tools with minimal supervision. Managed cash transactions over $500.
Cashier
Ufood Grill Restaurant
East , Boston, MA
06.2008 - 09.2016
- Greet customers and communicate with them in order to determine their orders
- Ensure that the correct order has been punched in
- Make sure that credit cards are returned to customers once they have been successfully swiped
- Maintained accurate cash drawer to ensure financial integrity to maintain balance at the end of each shift.
- Restocked workstation with supplies and alerted manager of low stock items
Line Cook
Ufood Grill Restaurant
06.2008 - 03.2016
- Prepared meals with chicken, shrimp and steak with exceptional quality, precision and good presentation.
- Crafted lean beef and turkey burgers to meet customer preferences
- Prepared breakfast wraps and sandwiches
- Prepared food efficiently to enhance overall customer dining experience. in a high-volume, upscale, top-rated eatery, contributing to customer satisfaction.
- Maintained cleanliness in kitchen and work area to ensure a safe environment.
Education
Bachelor of Science - Bachelor in Computer
Instituto Técnico En Computación
Honduras, CA 02.1993 - 11.1995
Skills
- Food Service Excellence
- Order Taking Efficiency
- Collaborative Service
- Food preparation
- Food safety
- Food preparation
- Equipment operation
- Cafeteria operations
- Physical endurance
Language Proficiency:
fluent Spanish and English 50%, Ability to read and write English
Additional
fluent Spanish and English 50%, Ability to read and write English
Timeline
Deli Worker
MGH 149 cafeteria
03.2022 - 07.2025
Grocery Store Cashier
stopandCompare Market
10.2020 - 03.2022
Coffee shop worker
Dunkin Donuts
06.2019 - 11.2019
Cahier and Pre-Cook
SSP America
01.2019 - 06.2019
Cahier and Pre-Cook
Fuel America
03.2016 - 12.2018
Cashier
Ufood Grill Restaurant
06.2008 - 09.2016
Line Cook
Ufood Grill Restaurant
06.2008 - 03.2016
Bachelor of Science - Bachelor in Computer
Instituto Técnico En Computación
02.1993 - 11.1995