Ivian Ashford
Houston,TX
Summary
CUSTOMER SERVICE REPRESENTATIVE Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representativ- Remote
Blue Cross Blue Shield of Rhode Island
Providence, RI
02.2023 - 02.2024
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Amerit
Houston, TX
07.2021 - 01.2022
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Ensure customer satisfaction and provide professional customer support
- Enrollment Center, Customer Service Specialist shall assist and educate beneficiaries with selecting a managed health care plan
- Responding promptly to customer inquiries.
Customer Service Representative
Startek
Houston, TX
03.2020 - 07.2021
- Working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients
- Opens customer accounts by recording account information
- Maintains financial accounts by processing customer adjustments
- Contributes to team effort by accomplishing related results as needed
- Dedicated customer service professional with 5 years experience in a fast-paced environment seeking an opportunity in a team-orientated company
- Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction
- Customer Service Telephone handling Clerical skills Organization skills
Customer Service Representative
Alight Solutions
Houston, TX
05.2017 - 03.2020
- Demonstrate sustained confidence and resilience during challenging interactions
- Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information
- Strong analytical skills to problem solving and ability to troubleshoot basic technical problems
- Strong communication skills will be necessary, including the ability to work well interpersonally with your peers, supervisors, and customers.
Education
High School Diploma -
Hall Center of Education
Skills
- Typing skills
- Claims
- Communication skills
- Conflict resolution
- Data entry
- Insurance verification
- Microsoft office
- Sales
- Product Knowledge
- Call Management
- CRM Software
- Clerical Support
Timeline
Customer Service Representativ- Remote
Blue Cross Blue Shield of Rhode Island
02.2023 - 02.2024
Customer Service Representative
Amerit
07.2021 - 01.2022
Customer Service Representative
Startek
03.2020 - 07.2021
Customer Service Representative
Alight Solutions
05.2017 - 03.2020
High School Diploma -
Hall Center of Education
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