Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Ivie Chapuis

Mount Airy,NC

Summary

Developed strong interpersonal and customer service skills within a fast-paced bakery environment, seeking to transition into a new field. Demonstrates ability to manage inventory, handle transactions, and maintain cleanliness. Aiming to leverage these transferrable skills in a new and challenging role.

Personable and upbeat, bringing strong interpersonal skills and a positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with a knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

2
2
years of professional experience

Work History

Bakery Clerk

Lowes Foods
06.2024 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of bakery displays and work areas for optimal presentation.
  • Prepared baked goods according to standard recipes, ensuring quality and consistency in products.
  • Monitored inventory levels, restocking items as needed to ensure availability of popular products.
  • Collaborated with team members to fulfill customer orders promptly during peak hours.
  • Adhered to food safety regulations, maintaining hygiene standards throughout daily operations.
  • Supported promotional events by setting up displays that highlighted seasonal offerings effectively.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Adapted quickly to new bakery recipes and presentation styles, keeping product offering fresh and exciting.
  • Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
  • Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.

Sales Associate

Michaels
09.2023 - 05.2024
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to promote sales and improve store appearance.
  • Supported promotional events by setting up displays and engaging with customers.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

Associate of Arts - Fine Arts

Surry Community College
Dobson, NC
11-2026

High School Diploma -

Knightdale Highschool
Knightdale, NC
05-2024

Skills

  • Customer service
  • Food preparation
  • Bakery equipment knowledge
  • Food handling safety
  • Flexible schedule
  • Punctual and reliable
  • Customer satisfaction
  • Cleanliness standards
  • Menu memorization
  • Telephone etiquette
  • Food safety
  • Workplace safety
  • Team collaboration
  • Problem-solving skills

Languages

English
Native or Bilingual

Interests

  • Baking
  • I enjoy baking for friends and family gatherings
  • I like trying new recipes and food trends
  • Cake Decorating
  • Video Gaming
  • Digital Art and Animation
  • Volunteer Work
  • Reading
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Drawing and Painting
  • Creative Writing
  • Swimming

Timeline

Bakery Clerk

Lowes Foods
06.2024 - Current

Sales Associate

Michaels
09.2023 - 05.2024

Associate of Arts - Fine Arts

Surry Community College

High School Diploma -

Knightdale Highschool

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