IVIE DRAAYER
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Walmart
Layton, UT
01.2023 - 01.2024
- Provided technical support for customers in resolving complex issues
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Identified needs of customers promptly and efficiently
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Organized inventory and ensured accurate product availability for customer orders
CLERK
Smiths
01.2022 - 01.2023
- Processed payments, refunds, and exchanges accurately and efficiently.
- Generated daily reports of sales activity for management review.
- Answered phones in a courteous manner while providing excellent customer service.
- Developed detailed spreadsheets to track financial data and trends.
- Performed data entry tasks to update customer accounts records.
TATTOO ARTIST
Skin It Tattoos
01.2020 - 01.2023
- Managed and directed a team of artists to complete custom tattoo designs for clients
- Performed detailed consultations with clients to ensure their vision was accurately captured in the final tattoo
- Maintained a clean and organized work environment to promote safety and professionalism
- Conducted research on potential artists and performances.
- Organized and participated in art exhibitions to showcase work
- Designed posters for special events using Adobe Photoshop and Illustrator.
LITTLE CAESARS MANAGER
Little Ceasars
01.2018 - 01.2020
- Developed and implemented customer service policies and procedures
- Performed regular audits of existing procedures used by the team for responding to customers.
- Provided guidance to staff on how to handle difficult customer situations
- Resolved escalated customer complaints in a timely manner
- Analyzed customer data and created reports outlining key insights into customer behavior
HOUSE CLEANER
Got Dirt House Cleaning
01.2020
- Experience with deep cleaning and sanitization techniques in residential settings
- Familiarity with using cleaning equipment and products safely and effectively
- Ability to work efficiently both independently and as part of a team
- Strong communication skills to effectively liaise with clients and address their specific cleaning needs
- Demonstrated reliability and consistency in meeting work schedules and deadlines
Education
HIGH SCHOOL DIPLOMA OR GED - CORE
Clearf ield High School
01.2020
Skills
- Customer service
- Communication
- Problem-solving
- Conflict resolution
- Multitasking
- Attention to detail
- Management
- Tattooing
- Budgeting
- Merchandising
- Office experience
- Microsoft Office
- Microsoft Word
- Cash handling
Yearsofexperience
3, 2, 2, 2, 3, 1, 1, 5
Timeline
Customer Service Specialist
Walmart
01.2023 - 01.2024
CLERK
Smiths
01.2022 - 01.2023
TATTOO ARTIST
Skin It Tattoos
01.2020 - 01.2023
HOUSE CLEANER
Got Dirt House Cleaning
01.2020
LITTLE CAESARS MANAGER
Little Ceasars
01.2018 - 01.2020
HIGH SCHOOL DIPLOMA OR GED - CORE
Clearf ield High School
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