Ivis Morson
Cape Coral
Summary
Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
24
24
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance
Fort Myers
08.2013 - Current
- Managed pharmacy operations to ensure compliance with regulations and standards.
- Oversaw inventory management for pharmaceuticals and supplies to maintain stock levels and reduce shortages.
- Developed training programs for pharmacy staff to enhance operational knowledge and improve service delivery.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Established quality assurance standards for all aspects of pharmacy operations.
- Analyzed operational data to identify trends, providing insights that informed strategic decisions.
- Implemented workflow improvements to enhance service efficiency and accuracy.
Pharmacy Cashier
Publix
Fort Myers
10.2011 - 05.2013
- Processed customer transactions efficiently at the pharmacy counter.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and digital payments accurately.
- Collaborated with pharmacy staff to ensure smooth operations.
- Managed inventory by restocking products as needed.
- Resolved customer complaints with professionalism and empathy.
- Verified patient information to ensure accuracy of prescriptions filled.
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Processed payments accurately using cash registers and credit card machines.
- Answered customer questions and referred to pharmacist for medication information.
- Assisted customers with locating specific items within the store.
- Answered phone calls from customers regarding product availability and pricing information.
- Monitored expiration dates on products stored in the pharmacy area.
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
Department Manager
Walmart
Fort Myers
11.2002 - 08.2011
- Managed daily operations to ensure efficient store performance.
- Trained and mentored staff on customer service best practices.
- Coordinated inventory management to maintain optimal stock levels.
- Enforced safety protocols to create a secure work environment.
- Developed relationships with vendors for effective supply chain management.
- Led team meetings to communicate goals and expectations clearly.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
Education
Licensed Pharmacy Technician - Pharmacy Technician Program
Ultimate Medical Academy
Clearwater, FL 09.2011 - 03.2013
Cypress Lake Center For The Arts
Fort Myers, FloridaSkills
- Pharmacy operations
- Medication dispensing
- Inventory management
- Inventory control
- Inventory and restocking
- Medication ordering
- Operational workflow management
- Pharmacy automation
- Clinical pharmacy evaluation
- Data analysis
- Performance tracking
- Performance metrics
- Team leadership
- Staff training
- Patient education and counseling
- Immunizations
- Insurance billing
- Emergency response planning
- Emergency response planning
Languages
English
Professional
Spanish
Professional
Certification
- PTCB certified
- CPR certified
References
References available upon request.
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
08.2013 - Current
Pharmacy Cashier
Publix
10.2011 - 05.2013
Licensed Pharmacy Technician - Pharmacy Technician Program
Ultimate Medical Academy
09.2011 - 03.2013
Department Manager
Walmart
11.2002 - 08.2011
Cypress Lake Center For The Arts