Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivis Romero

Winston-Salem,US

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

North Carolina League Of Conservation Voters
02.2024 - Current
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Case Manager

Crossnore Communities For Children
07.2023 - 02.2024
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.

Cottage Parent

Crossnore School & Children's Home
12.2022 - 07.2023
  • Encouraged and modeled participation in school activities, provided assistance with homework and supported educational planning and mentorship for children in care.
  • Established structure in cottage, supporting student learning, self-regulation and personal development.
  • Utilized standard discipline techniques to provide positive direction and encourage self-regulation among children.

Bilingual Customer Service Representative

Federal Emergency Management Agency, FEMA
09.2022 - 12.2022
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered up to 50 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.

Program Specialist

LabCorp
04.2022 - 09.2022
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Met with customers to provide information about available products and policies.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Managed large volume of medical claims on daily basis.

Client Relations Specialist

The Vanguard Group
09.2020 - 03.2021
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls
  • Answered 50+ inbound calls per day and directed to designated individuals or departments
  • Managed needs of Vanguard customers in busy queue environment alongside customer relations professionals
  • Upheld strict quality control policies and procedures during customer interactions
  • Upheld privacy and security requirements established by Vanguard regulatory agencies

Customer Service Representative

Vitacost
02.2019 - 09.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Responded to customer requests for products, services and company information
  • Educated customers on promotions to enhance sales.

Education

Master of Arts - Health Administration

Saint Joseph's College of Maine
Standish, ME
05.2025

Bachelor of Arts - General Studies

Harding University High School
Searcy, AR
2018

Robert B Glenn High School
Kernersville, NC
2012

Skills

  • Speaking/Communication
  • Writing Skills
  • Clerical support
  • Inbound and outbound calling
  • Multi-line phone talent
  • Microsoft Office expertise
  • High-energy attitude
  • Credit card payment
  • People skills
  • Data entry
  • Calendar Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

North Carolina League Of Conservation Voters
02.2024 - Current

Case Manager

Crossnore Communities For Children
07.2023 - 02.2024

Cottage Parent

Crossnore School & Children's Home
12.2022 - 07.2023

Bilingual Customer Service Representative

Federal Emergency Management Agency, FEMA
09.2022 - 12.2022

Program Specialist

LabCorp
04.2022 - 09.2022

Client Relations Specialist

The Vanguard Group
09.2020 - 03.2021

Customer Service Representative

Vitacost
02.2019 - 09.2020

Master of Arts - Health Administration

Saint Joseph's College of Maine

Bachelor of Arts - General Studies

Harding University High School

Robert B Glenn High School

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Ivis Romero