Ivis Sanchez
Summary
Dynamic professional with a proven track record at AT&T, excelling in data analysis and fraud identification. Leveraged critical thinking and problem-solving skills to enhance detection capabilities, minimizing financial impact through thorough investigations. Committed to fostering relationships and ensuring compliance, driving operational excellence in high-stakes environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud Analyst
AT&T
09.2023 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies,identify and prevent fraudulent activities.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
Personal Banker
Valley Bank
11.2021 - 11.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Area Manager
Amazon
07.2021 - 11.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Education
Bachelor Of Hospitality And Tourism Management -
Johnson & Wales University
Providence, RI05.2020
Exchange Semester - Hospitality Administration And Management
Universitat Ramon Llull / HTSI
Barcelona, Spain05.2019
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Active listening
- Decision-making
- Detail-oriented
- Risk assessment
- Analytical skills
- Customer service
Certification
Hootsuit - Social Media Marketing
Google - Data Analytics (Projected completion date July 2025)
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Fraud Analyst
AT&T
09.2023 - Current
Personal Banker
Valley Bank
11.2021 - 11.2022
Area Manager
Amazon
07.2021 - 11.2021
Bachelor Of Hospitality And Tourism Management -
Johnson & Wales University
Exchange Semester - Hospitality Administration And Management
Universitat Ramon Llull / HTSI
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Kane OwensKane Owens
Fraud Analyst at E*TRADEFraud Analyst at E*TRADE