Summary
Overview
Work History
Skills
Languages
Timeline
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Iván Armayor

Miami Beach,FL

Summary

Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Sonder
Miami, FL
10.2023 - Current
  • Greet and assist guests with check-in/check-out processes and respond to inquiries with professionalism and courtesy.
  • Provide administrative and operational support to site leadership, ensuring a smooth daily workflow.
  • Troubleshoot guest concerns in real-time, offering practical and immediate solutions to maintain guest satisfaction.
  • Communicate efficiently across teams and departments to ensure a seamless guest experience.
  • Use internal tools such as Salesforce and Asana to manage tasks and track guest needs.

Front Desk Associate

Urbanica Hotels
Miami, FL
05.2023 - 10.2023
  • Managed front desk operations including check-ins, check-outs, and reservation adjustments.
  • Delivered attentive and friendly customer service, ensuring a welcoming environment for all guests.
  • Resolved guest concerns swiftly, turning potential issues into positive experiences.
  • Handled phone and in-person inquiries regarding availability, policies, and local recommendations.
  • Maintained accurate guest records and managed payment processing with care and accuracy.

Skills

  • Customer Service
  • Problem Solving
  • Technical Proficiency
  • Team Collaboration
  • Communication
  • Adaptability

Languages

  • Spanish, Native
  • English, Fluent

Timeline

Front Desk Associate

Sonder
10.2023 - Current

Front Desk Associate

Urbanica Hotels
05.2023 - 10.2023

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Iván Armayor