Iván Cartagena
Mesquite
Summary
Dynamic leader with proven expertise in cashier training and exceptional customer service, honed at Rio Grande Supermarket and other esteemed venues. Excelled in staff motivation and multitasking, significantly enhancing team performance and operational efficiency. Demonstrates a keen ability to prioritize workloads and foster a positive, productive environment. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Burning Rice korean Restaurant
Frisco
01.2024 - 11.2024
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted cashiers with resolving customer complaints and inquiries.
- Coordinated with other departments when additional support was needed during peak hours.
- Trained new cashiers on proper use of registers and store policies.
- Answered phone calls to assist customers with questions and orders.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Analyzed sales data reports to identify trends in customer buying habits.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Cashier
Aw Shucks Seafood Restaurant & Oyster Bar
Dallas
02.2023 - 01.2024
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
Manager
Rio Grande Supermarket
Dallas
06.2016 - 11.2017
- personnel management, customer service, employee payments, expenses, schedules, food quality, supplies, inventory, etc.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Received, organized and rotated paper goods and food ingredients.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Resolved problems or concerns to satisfaction of involved parties.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
Education
High School Diploma -
Colegio Nacional De Buenos Aires
Argentina11-1999
Skills
- Cashier training
- Shift scheduling
- Workload prioritization
- Cash handling expertise
- Hospitality and accommodation
- Multitasking and organization
- Team leadership
- Staff motivation
- Safety rules
- Opening and closing procedures
- Time management
- Positive attitude
- Flexible schedule
- Empathy and patience
- Customer service
Affiliations
- sports, mma, tennis, golf, music
Languages
English
Professional
Spanish
Professional
Hebrew
Professional
Timeline
Cashier Team Lead
Burning Rice korean Restaurant
01.2024 - 11.2024
Cashier
Aw Shucks Seafood Restaurant & Oyster Bar
02.2023 - 01.2024
Manager
Rio Grande Supermarket
06.2016 - 11.2017
High School Diploma -
Colegio Nacional De Buenos Aires
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