Summary

Overview

Work History

Education

Skills

Timeline

Ivo Mutama

Lanham,MD

Summary

Dedicated Community Support Worker assisting people with disabilities or impairments to undertake everyday tasks and support well-being. Experienced in creating an interactive atmosphere to expedite supportive relationships. Solid vision of institutional goals inspiring cooperation and teamwork.

Overview

years of professional experience

Work History

COMMUNITY SUPPORT WORKER / RECOVERY SPECIALIST

Visiting Angles

Washington, DC

02.2025 - Current

Provide recovery-oriented support to individuals affected by substance use by helping them identify recovery goals and practical steps toward stability.
Educated and guided clients in recovery, promoting healthy decision-making and sustained progress toward identified goals.
Teach strategies for recognizing triggers, managing challenging situations, and reducing the risk of relapse.
Delivered practical tools, information, encouragement, and ongoing support to empower clients toward independence and enhanced daily functioning.
Support individuals in attaining meaningful and independent lives by connecting them with appropriate community resources and services.
Facilitated connections for clients to employment, housing, benefits, and government and community assistance programs, ensuring access to essential resources.
Maintain professional communication and documentation while working respectfully with clients, providers, and community resources.

Direct Support Professional

Arc of God

Maryland, MD

04.2023 - 07.2025

Provided person-centered direct care to adults with disabilities in a group home setting.
Supported clients with personal care and daily living needs, enhancing dignity, safety, and independence.
Ensured accurate and timely completion of client-related paperwork, incident reports, and progress notes.
Monitored and distributed medications to clients according to the medical team's instructions.

Data Entry Clerk

Capital Area Food Bank

Peurto Rico avenue , DC

06.2021 - 07.2022

Oversaw guest registration process at front desk to ensure smooth check-ins. and departure processes while providing professional and welcoming customer service.
Welcomed guests, explained hotel amenities, and verified required personal and payment information in accordance with established procedures.
Resolved guest concerns through active listening, conflict resolution, and clear communication.
Trained new employees, enhancing their understanding of customer-service practices.
Served as manager on duty when upper management was unavailable and ensured that hotel policies and procedures were followed.
Generated daily financial reports to ensure accurate tracking of hotel performance.
Coordinated with housekeeping and maintenance staff to address guest requests and complaints.
Created reservations in the property management system and maintained monthly posting master accounts.
Handled no-show reservations to maintain accurate room availability. and cancellations according to hotel policies and investigated and resolved open folios and room discrepancies.

CAREGIVER

LITTLE ANGEL HOME CARE

08.2019 - 04.2021

Delivered person-centered care to adults with disabilities, enhancing their quality of life in a group home setting.
Assisted clients with personal care and daily living needs while supporting safety, dignity, and independence.
Managed client documentation, incident reports, and progress notes to ensure accurate records and continuity of care.
Monitored and distributed medications to clients according to medical team instructions.