IVON COSTA

• Assessed, documented, and analyzed products for quality and efficacy.
• Communicated with production team members about quality issues.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Completed precise measurements using special tools.
• Monitored production processes to gain understanding of problematic steps and rectify issues.
• Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
• Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
• Evaluated items to assign grades and marked quality level, rejection status or acceptance.
• Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.

• Responsible for delivering joy to customers by ensuring invoices are correct before securely packing and shipping items to customers.
• Fulfilled invoices as needed to assist in meeting departmental goals by utilizing shop floor inventory systems to validate invoices.
• Food Services: Help distribute snacks to each department in three buildings on the campus.
• Entered shipping information into computer system and estimated freight and postal rates.
• Determined method of shipment and prepared bills of lading, invoices and other shipping documents
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Ensured patrons' orders were correct as requested
• Filled orders and maintained inventory through restaurant inventory order and system control
• Monthly Inventory was always on target to meet the restaurant's financial goals
• Left to seek other customer-related opportunities in Logistics.

• Highly motivated to obtain customer satisfaction as a Bartender.
• Received orders from customers, managed inventory, and validated orders to ensure customer satisfaction from 08/2015 to 08/2016 to advance into a Restaurant Supervisor.

08/2015 - 11/2018

• Restaurant Supervisor responsible for managing all staff members to help
  make customer experience a delight.
• Through effective leadership, customer retention and restaurant financial goals were achieved.
• Left to seek other leadership opportunities

Well organized Manager Assistant:

• Maintained restaurant records and managed restaurant staff as well as conducted interviews for the hiring process.
• Used Microsoft office and restaurant inventory systems to ensure inventory was correct.
• Maintained employee files as well as assisted with payroll.
• Left to seek advancement in leadership in Austin, TX.