Ivon Faulkner
Orem,UT
Summary
I have a strong tech background with an emphasis on Tech Support, IT Administration, and Cybersecurity. Over 15 years of customer service and sales experience in various industries. 8 years of successful management experience. Upbeat, but efficient management personality makes me a positive addition to any workplace. Track record of fostering a positive, inclusive, and flexible work environment to maximize employee output.
Overview
10
10
years of professional experience
Work History
Store Manager
Joseph A. Bank/Tailored Brands
04.2021 - Current
- Created an engaged and inclusive store environment to help elevate customer experience.
- Increased sales and average ticket of store by 40%.
- Managed a team of employees to achieve weekly and quarterly sales goals through training and mentorship.
- Implemented store programs to increase efficiencies in sales, service, operations, and branding.
Assistant IT Administrator
R-Systems
08.2018 - 02.2021
- IT Administrator for two insurance firms, protecting sensitive data.
- Assisted with user account management, password resets, and hardware/software installs.
- Maintained documentation of technical issues, resolutions, and system configurations.
- Set up new computers, and keep track of company buy/sell records through Microsoft Excel.
Manager
Capital One Bank
08.2015 - 05.2018
- Co-manage up to 150 banking customer service agents at a time.
- Resolved escalated customer concerns on billing issues and updating sensitive information in company systems.
- Solve escalated issues regarding credit, checking, and loan accounts while providing impactful financial advice.
- Providing real time information to company directors on agent behavior to improve agent performance.
Sales Representative
Aptive Environmental
05.2018 - 05.2020
- Sold over 200 Pest Control Accounts door to door in 4 months in Phoenix, AZ and Salt Lake City, UT markets.
- Adhered to a rigorous 10-hour day, 6 days a week sales schedule.
- Knocked over 10,000 doors in 4-month period during summer months.
- Used cutting edge professional sales style and language in encounters with over 2000 prospective clients.
Education
High School Diploma -
Ridgeway High School
BS - Cybersecurity
Brigham Young University
05.2027
Skills
- IT Server Administration and Technical Support
- Managerial Organization and Leadership
- MS Office Word, Excel, PowerPoint, Teams
- Fluent in French
- Sales Team Leadership
- Mentorship Development
- Regulatory Compliance
Timeline
Store Manager
Joseph A. Bank/Tailored Brands
04.2021 - Current
Assistant IT Administrator
R-Systems
08.2018 - 02.2021
Sales Representative
Aptive Environmental
05.2018 - 05.2020
Manager
Capital One Bank
08.2015 - 05.2018
High School Diploma -
Ridgeway High School
BS - Cybersecurity
Brigham Young University