Ivon Gonzalez
Hialeah,FL
Summary
Skilled Magnetic Resonance Imaging Technologist capable of providing high-quality MRI services in fast-paced healthcare settings. Possess in-depth knowledge of MRI procedures, patient care, and safety protocols. Demonstrated ability to improve patient comfort and cooperation during scans, leading to enhanced image quality and diagnostic accuracy. Successfully streamlined imaging processes, reducing wait times and increasing department efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MRI Technologist Assistant
3T Radiology & Research
Aventura, Florida
01.2025 - 09.2025
- Maintained MRI equipment and ensured proper functioning.
- Educated patients about safety protocols and procedure expectations.
- Updated inventory of supplies needed for MRI operations regularly.
- Monitored patient comfort during scans and addressed concerns promptly.
- Performed patient monitoring, including vital signs, during imaging exams.
- Prepared contrast media according to established protocols in order to enhance images produced by the scanner.
Customer Service Representative
Gem Paver Systems
Medley, Florida
07.2020 - 12.2024
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Input data into company database with accuracy and attention to detail.
- Maintained knowledge of product features and benefits to support sales.
- Collaborated with team members to improve customer service procedures.
Customer Service Representative
Florida One Insurance Agency
Hialeah, Florida
09.2019 - 05.2020
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Provided feedback to management on recurring customer issues and suggestions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Science - MRI Technology
Med College
Hialeah12-2025
High School Diploma -
Hialeah Gardens Senior High School
HIALEAH GARDENS06-2019
Skills
- MRI equipment maintenance
- Patient education
- Contrast media preparation
- Vital signs monitoring
- Customer service
- Problem resolution
- Team collaboration
- Quality control procedures
- MRI safety protocols
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Phlebotomy Technician
Clinical Experience
June 2025 - December 2025
3T Radiology & Research
Timeline
MRI Technologist Assistant
3T Radiology & Research
01.2025 - 09.2025
Customer Service Representative
Gem Paver Systems
07.2020 - 12.2024
Customer Service Representative
Florida One Insurance Agency
09.2019 - 05.2020
Associate of Science - MRI Technology
Med College
High School Diploma -
Hialeah Gardens Senior High School