Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Assistant ManagerCustomer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Penitas, TX
Open to relocation: Yes
Open To Work
IVON VIERA
Penitas,TX
Work Preference
Summary
Dedicated professional with strong skills in customer relationship management and problem-solving. Experienced in resolving inquiries efficiently and maintaining accurate records, ensuring high customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pueblo Insurance
Mission, TX
12.2019 - Current
- Addressed customer inquiries and complaints efficiently, ensuring a positive service experience.
- Cultivated strong client relationships, enhancing satisfaction and fostering ongoing support.
- Recorded sales transactions accurately in point-of-sale systems, contributing to inventory management.
Customer Service Representative
Barre Financial Group
MISSION, TX
10.2018 - 11.2019
- Informed customers about billing procedures, processed payments, and assisted with payment option setups to ensure clarity and satisfaction.
- Maintained detailed records of customer interactions and transactions to enhance future service quality.
- Conducted follow-up calls with customers post-resolution to confirm satisfaction and address any remaining concerns.
Education
High School Diploma -
La Joya High School
La Joya, TX05-2017
Skills
- Client relationship management
- Sales transaction processing
- Point-of-sale systems
- Customer service strategies
- Complaint resolution techniques
- Customer engagement
Languages
Spanish
Full Professional
English
Full Professional
Certification
limited lines
References
References available upon request.
Timeline
Assistant Manager
Pueblo Insurance
12.2019 - Current
Customer Service Representative
Barre Financial Group
10.2018 - 11.2019
High School Diploma -
La Joya High School