Ivona Bakotić
Business Development Manager
Rijeka
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
Own Solutions AC LTD
07.2023 - 10.2024
- Played a key role in successfully opening and expanding operations into Croatia and Romania in 2024.
- Account management, maintaining regular contact with current partners in DE, FR, CH, AT, and HU
- Developing strategic account plans to identify opportunities for growth, offering new products & services, cross-selling, and up-selling
- Acting as the point of contact for key clients to address any issues or concerns and ensure timely resolution
- Pipeline management, managing the sales pipeline, identifying and prioritizing opportunities, forecasting revenue
- Proposal development, negotiation, and closing of deals/contracts
- Project implementation, coordinating with several teams, managing resources, and resolving any issues or challenges that arise during the implementation phase
- Integration and go-live, facilitating the integration of the project deliverables into the client's existing ECR's or terminals
- Post-implementation support, providing support to clients to address any issues or concerns that may arise after the project goes live
- Creating strategic marketing plans for the points of sale, being the bond between retailers and product owners to reach targets, increase sales, etc
Sales Manager
Own Solutions AC Ltd
10.2021 - 07.2023
- Identifying and pursuing new business opportunities
- Nurturing client relationships, maintaining regular communication with clients, understanding their needs and challenges, and providing them with appropriate solutions
- Developing and executing account strategies, analyzing market trends, identifying growth opportunities, and setting strategic goals and action plans
- Organizing and presenting meetings, our products, targets, goals & planning next steps for the potential projects
- Conducting sales presentations and negotiations, demonstrating our solutions (front-end & back-end) to potential clients
- Working daily with a few ongoing projects in different stages
- Monitoring digital product sales performance and creating sales reports
- Using E-service portal, Jira, HubSpot, and Confluence daily
- Collaborating with cross-functional teams - product, finance, marketing, and development team
- Pipeline analysis and reporting, report on the status and progress of ongoing projects or sales opportunities and coordinate plans with relevant departments
Junior Sales Manager
Own Solutions AC Ltd
04.2021 - 10.2022
- Searching and identifying a new potential distribution network & new products for the EU portfolio
- Organizing meetings with potential clients
- Participating in internal weekly meetings and monthly meetings with some of our distribution network
- Successfully signed and launched a new Pin On Receipt product - LIBON to the Austrian market
Marketing & Business Development Manager for Croatian market
goNET sro
03.2020 - 12.2020
- Company Overview: https://www.gonet.tv/hr
- As the only employee working on the project, successfully opened a new market - Croatia, in the time period of 9 months
- Market analysis of IPTV/OTT competitors
- Negotiating contracts, closing deals, and cooperation with the channels
- Solving legal documents, application forms, technical questionnaires
- Copy-writing & Translations from English to Croatian (website & application)
- Writing and translating material for Google Play and App Store
- Along with the CRO market, team leading people for two countries with a goal of expansion: Creating the plan, monitoring, making adjustments, tasks, learning how to negotiate and close deals and closing contracts
- Supporting team members on business meetings with the director
- Recruit and hire people for an internship program
- Https://www.gonet.tv/hr
Community Operations Specialist
UBER
08.2018 - 02.2019
- Managing and approving legal documents for partners
- Resolving complex problems for our partners and clients with high-quality delivery
- Working with multiple systems and platforms at the same time (knowledge base and various management systems)
- Communicating quickly and effectively with other levels internally
- Triaging urgent issues, routing and escalating to appropriate stakeholders
- Generating and delivering tax receipts to our clients on their requests
- Reporting and opening internal cases for app bugs, frauds, partner's payment problems, etc
Brand representative & Stock associate
Abercrombie and Fitch
12.2015 - 12.2017
- Maintaining a high level of customer satisfaction throughout the shopping experience
- In charge of new associate training
- A re-merchandising person for visual store presentations, outfits, and forms
- Receiving and processing priority merchandise
- Shifting, moving, and placing current and new merchandise thru the correct departments by order
- Maintaining merchandise by standard
- Processing and scanning transfers and damaged merchandise for the warehouse
Sales representative
Guess
06.2014 - 10.2015
- Receiving and processing merchandise
- Visual store design, creating eye-catching presentations to drive the sale
- Being familiar with all daily/monthly store plans, goals, and tasks and bringing daily reports to the head office
- Training person for new part-time students
Team leader at Special events team
12.2011 - 06.2015
- Ensuring that team members perform as per program standards
- Leading and supporting staff and coordinating team
- Collaborating with the entire management team to reach organizational and departmental goals
- Writing reports of the program operations to management and clients
- Taking care of branding at the location and photography of our events
Education
Univ. bacc. oec. -
Faculty of Tourism And Hospitality Management
Opatija 10.2009 - 09.2013
Skills
- B2B Sales
- Ability to Work Under Pressure
- Communication and Negotiation
- Business Development
- Initiative and Problem-solving Abilities
- Loyal and Discreet (maintain confidentiality)
- Marketing
- Strategic Thinking and Market Analysis
- Decision-making
Personal Information
Date of Birth: 04/29/90
Details - Drivinglicense
B category
Timeline
Business Development Manager
Own Solutions AC LTD
07.2023 - 10.2024
Sales Manager
Own Solutions AC Ltd
10.2021 - 07.2023
Junior Sales Manager
Own Solutions AC Ltd
04.2021 - 10.2022
Marketing & Business Development Manager for Croatian market
goNET sro
03.2020 - 12.2020
Community Operations Specialist
UBER
08.2018 - 02.2019
Brand representative & Stock associate
Abercrombie and Fitch
12.2015 - 12.2017
Sales representative
Guess
06.2014 - 10.2015
Team leader at Special events team
12.2011 - 06.2015
Univ. bacc. oec. -
Faculty of Tourism And Hospitality Management
10.2009 - 09.2013
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