Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivona Seničić

Zagreb

Summary

Proven leader in operational excellence, adept at staff management and operations optimization, with a track record of enhancing customer relations and reducing costs. At Pizza Hut, spearheaded initiatives that significantly minimized discrepancies and boosted sales. Excels in MS Office and team motivation, demonstrating a keen ability to exceed employer expectations through strategic planning and results-driven execution.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Pizza Hut
04.2024 - Current
  • Taking care of office supplies
  • Following health and safety regulations
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Created employee schedules to align coverage with forecasted demands.

Shift Manager

Burger King
10.2023 - 04.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Assistant Manager

CineStar Cinemas
09.2021 - 10.2023


  • Taking care of office supplies
  • Following health and safety regulations
  • Handled cash accurately and prepared deposits.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in [Number]% decrease in waste.
  • Assisted in recruiting, hiring and training of team members.
  • Managed and motivated employees to be productive and engaged in work.

Cashier

CineStar Cinemas
01.2019 - 09.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Seasonal Worker

Sinapi D.o.o.
05.2018 - 09.2018
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.

Telecommunicator

STUDIO MODERNA - TV PRODAJA D.o.o
10.2017 - 01.2018
  • Performed telecommunication and networking business evaluations.
  • Coordinated installation of new users and relocations of existing users.
  • Performed network modeling and analysis.
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.
  • Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
  • Developed strong rapport with field personnel, fostering teamwork in emergency situations.
  • Managed radio communications between dispatch center and responding units during major incidents or events.

Education

High School Diploma -

Druga Ekonomska Škola
Zagreb, Croatia
05.2017

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Management
  • Operations Management
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • MS Office

Languages

Croatian
Native language
English
Advanced
C1

Timeline

Assistant Manager

Pizza Hut
04.2024 - Current

Shift Manager

Burger King
10.2023 - 04.2024

Assistant Manager

CineStar Cinemas
09.2021 - 10.2023

Cashier

CineStar Cinemas
01.2019 - 09.2021

Seasonal Worker

Sinapi D.o.o.
05.2018 - 09.2018

Telecommunicator

STUDIO MODERNA - TV PRODAJA D.o.o
10.2017 - 01.2018

High School Diploma -

Druga Ekonomska Škola

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Ivona Seničić