Ivone Ramirez
Corona,CA
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication and strategic planning skills, critical for success. Demonstrated ability to increase customer satisfaction and loyalty. Contributed to significant growth in the client base and revenue in previous positions by identifying new opportunities. Compassionate Personal Care Aide with experience in providing support to elderly, and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life.
Overview
15
15
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
Corona, California
11.2023 - 09.2025
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean, safe, and organized living environment for clients.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Improved patient outlook and daily living through compassionate care.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
Sales Agent
Fred Loya Insurance
Corona, CA
08.2010 - 08.2023
- Delivered exceptional customer service to our clients, fostering trust and long-term retention.
- Led training for new employees, ensuring a consistent understanding of company systems, procedures, and client expectations.
- Opening and closing the office each shift consistently demonstrates leadership, reliability, and punctuality.
- Anticipated customer needs by tailoring insurance programs to individual client profiles and long-term coverage goals.
- Expertly operated AS400 system to process transactions, including credit card and cash payments, and ensured accurate refunds and policy updates.
- Translated insurance policies and communication from English to Spanish to ensure client trust.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Teaching
Norco College
Norco, CAGraduate Certificate - Pharmacy Technician
Regional Occupation Program
San Bernardino, CA06-2010
High School Diploma -
Buena Vista High
Corona 06-2008
Skills
- Bilingual communication
- Clerical support
- Office administration
- Organizational skills
- Employee training
- Solutions planning
- Team collaboration
- Attention to detail
- Offering sales support
- Client relations
- Paperwork processing
- Insurance underwriting
- Customer service
- Special needs care
- Patient care and companionship
Languages
English
Professional
Affiliations
- Collage campus actives such as book clubs, social events and outside campus involvement.
- Building out community "Corona Beautiful" planting trees and cleaning our local parks.
- Helping children with special needs
- Family time and social gatherings.
Timeline
Caregiver
IHSS In Home Support Services
11.2023 - 09.2025
Sales Agent
Fred Loya Insurance
08.2010 - 08.2023
Teaching
Norco College
Graduate Certificate - Pharmacy Technician
Regional Occupation Program
High School Diploma -
Buena Vista High
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