Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivone Roman

Fayetteville,NC

Summary

Proven professional with a track record of enhancing client satisfaction and achieving sales targets at The Cave Halotherapy and Spa. Demonstrates exceptional communication skills and strong organizational abilities. Skilled in managing financial documents and promoting products, showcasing an ability to handle sensitive information discreetly. Adept at working both independently and collaboratively to meet and exceed business goals.


Overview

10
10
years of professional experience

Work History

Front Desk Assistant

The Cave Halotherapy and Spa
01.2024 - 09.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Managed financial transactions accurately, upholding company standards of fiscal responsibility.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Assisted with marketing campaigns to promote spa services.
  • Conducted inventory checks for retail products, ensuring availability of best-selling items.
  • Supported spa manager with administrative tasks, aiding in smooth spa operations.
  • Managed online bookings and inquiries, expanding spa's reach and accessibility.

Bookkeeper/Tattoo Artist Assistant

Truepigment Studios
01.2023 - 09.2023
  • Maintained and processed invoices, deposits, and money logs.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Assisted in client consultations.
  • Worked closely with Artist to increase customer satisfaction with deign creation and services.
  • Used photographs and sketches from customers to develop ideas.
  • Maintained areas neat and clean and equipment sanitized.
  • Kept patient health and personal information private and confidential.

Sales Associate

Banana Republic, Gap
03.2015 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Associates - Healthcare Management

United Medical Academy
Clearwater, FL
04-2026

Leadership Development Program
Charlotte, NC
01-2016

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as a part of a team
  • Detail oriented and able to handle multiple tasks simultaneously

Timeline

Front Desk Assistant

The Cave Halotherapy and Spa
01.2024 - 09.2024

Bookkeeper/Tattoo Artist Assistant

Truepigment Studios
01.2023 - 09.2023

Sales Associate

Banana Republic, Gap
03.2015 - 11.2017

Associates - Healthcare Management

United Medical Academy

Leadership Development Program

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Ivone Roman