Ivonne Allen

• Serve as the operational supply chain lead supporting a 10-room main operating suite, 4-room Ambulatory Surgery Center, and 3-room Cardiac Catheterization Lab.
• Lead and mentor a six-member Operating Room supply chain team, providing daily guidance, training, workflow coordination, and operational support.
• Partner with physicians, nursing leadership, surgical staff, and ancillary departments to ensure uninterrupted availability of critical medical supplies for patient care.
• Established and optimized PAR levels, enhancing inventory accuracy and compliance with AdventHealth supply chain standards.
• Reduced expired inventory through improved accountability, inventory rotation, and proactive product management across multiple procedural departments.
• Identified off-contract products, supporting corporate product standardization initiatives that enhanced contract compliance and reduced supply costs.
• Analyze utilization trends to identify underused surgical supplies, resulting in removal of obsolete inventory and updates to physician preference cards.
• Collaborated with Finance to analyze supply budget variances, providing operational insights into procedure volume and inventory expenditures.

• Managed daily inventory operations for specialty procedural departments, ensuring continuous product availability for surgical services.
• Oversaw ordering, receiving, stocking, and inventory reconciliation, ensuring accurate product records to support operational needs.
• Coordinated supplier relationships and requisitions to ensure timely availability of bill-only inventory for clinical operations.
• Partnered with clinical teams to resolve supply issues and improve workflow efficiency.
• Maintained inventory integrity through product reviews and shelf maintenance, optimizing inventory management processes.

• Directed all aspects of store operations, including inventory management, customer service, and staff training
• Cultivated vendor relationships to negotiate favorable pricing, delivery schedules, and product quality.
• Implemented strategies to optimize workflow and increase efficiency, resulting in improved productivity and customer/patient satisfaction
• Streamlined workflow processes to enhance efficiency and elevate customer satisfaction.
• Fostered a positive work environment, leading to high employee satisfaction and low turnover rates
• Led a team of 25 employees, providing guidance and support to foster collaboration and performance.
• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Maintained compliance with company policies and procedures, as well as regulatory requirements

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Led a team of up to 30 employees through on the spot coaching, development, and maintaining accountability of daily tasks
• Assisted store manager with customer service, inventory management, and team leadership to enhance overall store operations
• Worked closely with team members to ensure a high level of customer satisfaction and adherence to Walgreens' standards
• Maintained optimal product availability through inventory control, ordering, and stock organization
• Participated in training and development to prepare for Walgreens Store Manager role, focusing on leadership and operational skills
• Engaged in training and development opportunities to build the skills necessary for a Walgreens Store Manager role

• Enhanced safety and quality standards in work processes.
• Modernized operational procedures, boosting productivity and profitability while maintaining cost control.
• Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
• Streamlined shift handover processes and established clear communication strategies to enhance team efficiency.

Responded to incoming phone calls, addressing inquiries from customers and healthcare providers to ensure clear communication and support.

• Entered new patient profiles and prescriptions into medication input software, facilitating accurate medication management.
• Maintained proper storage and security conditions for all medications
• Stocked, labeled, and inventoried medications, maintaining accurate records to ensure compliance and availability of necessary supplies.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Executed outbound sales campaigns to generate leads, qualify prospects, and secure client appointments across various industries, enhancing client engagement
• Conducted thorough research on target companies and decision-makers to tailor messaging and maximize effectiveness of outreach efforts
• Leveraged multiple communication channels, including phone calls and emails, to nurture relationships and facilitate ongoing client interactions
• Collaborated closely with clients to understand their business objectives and develop customized strategies to meet their specific needs.

• Communicated with sales team about potential customers to generate leads
• Assisted the sales team by communicating with existing clients and closing sales to reach weekly/monthly goals.

• Provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the vehicle purchasing process
• Initiated and managed communication with prospective customers trough various channels, including phone calls, emails, and online chat, to generate leads and schedule appointments
• Collaborated with sales team members to ensure a seamless transition from lead generation to sales closure
• Utilized CRM software to track customer interactions, manage leads, and monitor performance metrics
• Contributed to the achievement of sales targets by effectively qualifying leads and maintaining a high level of productivity
• Participated in ongoing training and professional development opportunities to enhance skills and stay updated on industry trends.