IVONNE BATRES
Houston,TX
Summary
Bilingual guest-focused professional with experience in retail leadership, guest service, security, and fast-paced customer environments. Strong background in asset protection, conflict resolution, leadership, and creating safe, positive experiences.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Security Specialist
Target
2025.01 - Current
- Maintain safe and secure environments for guests and team members through proactive security practices
- Monitored store activity to detect theft, address safety concerns, and mitigate operational risks
- Conducted investigations, documented incidents accurately, and contributed to risk reduction initiatives
- Responded to incidents with professionalism and composure in high-pressure situations
- Build strong relationships with guests while promoting safety and positive experiences
Service Advocate
Target
2023.11 - 2025.01
- Delivered guest service during checkout, returns, exchanges, and problem resolution to enhance customer satisfaction
- Supported Drive Up fulfillment, ensuring quick and accurate service for customer orders
- Collaborated with team members to streamline operations during high-volume periods, maintaining service standards
Brand Lead
Hollister Co.
2021.07 - 2023.08
- Led and coached associates to maintain operational and brand standards
- Assisted management with inventory management to ensure product availability and support daily operations
- Supported onboarding and training initiatives, enhancing new team member integration and performance
Café Attendant
LifeTime Fitness
2022.06 - 2023.07
- Delivered fast, friendly service in high-volume food service environments, enhancing customer satisfaction
- Prepared food and beverages, ensuring adherence to cleanliness and food safety standards to promote a safe dining experience
Sales Associate
Hollister Co.
2020.11 - 2021.07
- Provided personalized customer service and tailored product recommendations to enhance guest experience
- Ensured merchandising and presentation standards met to create an appealing shopping environment
Education
Associate - Hospitality Administration And Management
Cornell College
Houston, TX 2024.08 - 2025.09
High School -
Westside High School & Westside Culinary Academy
Skills
- Surveillance Techniques
- Safety Awareness
- De-escalation
- Conflict Resolution
- Problem Solving
- Leadership
- Communication
- Bilingual (English & Spanish)
- Surveillance techniques
Certifications And Achievements
- ServSafe Food Handler Certification
- SkillsUSA District Silver Medalist
- AgriLife Hospitality Ambassador Program Participant
Timeline
Security Specialist
Target
2025.01 - Current
Associate - Hospitality Administration And Management
Cornell College
2024.08 - 2025.09
Service Advocate
Target
2023.11 - 2025.01
Café Attendant
LifeTime Fitness
2022.06 - 2023.07
Brand Lead
Hollister Co.
2021.07 - 2023.08
Sales Associate
Hollister Co.
2020.11 - 2021.07
High School -
Westside High School & Westside Culinary Academy