Ivonne Colon
Clarksville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Clarksville Family Dentistry
09.2022 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care. Created and presented Treatment plans .
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system. Created new insurance plans and added to internal system ( denticon).
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Created narratives and submitted Pre-Authorizations to patient insurances.
- Trained new staff on filing, phone etiquette and, entering Patient information into internal system.
Housing Counselor
French Consulting
08.2019 - 04.2021
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Calculated tenant rent amounts to prepare leases and contracts.
- Maintained database of housing resources, landlords and management companies.
- Developed and maintained relationships with community organizations and agencies.
- Coordinated with local government to provide resources to clients.
Banquet Captain
The Landing Zone
07.2016 - 05.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and safe work environment.
- Assisted customers in selecting menu items, answering questions and providing general information.
Education
Some College - Retail Management
Willy Brandt Schule
Gießen, Germany 05.1998
Skills
- Payment Arrangements and Negotiation
- Healthcare System Navigation
- Scheduling
- Operational Requirements
- Reliability and Dedication
- Claim Processing
- Claims Handling and Coverage Verification
- Customer Service
Languages
German
Native or Bilingual
Timeline
Patient Care Coordinator
Clarksville Family Dentistry
09.2022 - Current
Housing Counselor
French Consulting
08.2019 - 04.2021
Banquet Captain
The Landing Zone
07.2016 - 05.2019
Some College - Retail Management
Willy Brandt Schule
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