Summary
Overview
Work History
Education
Skills
Software System Skills
References
Languages
Timeline
Generic

Ivonne Diaz

Summary

Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.

Overview

12
12
years of professional experience

Work History

Transport Agent

West Shield Adolescent Transport
03.2021 - Current
  • Established trust-building relationships with clients through empathetic listening, open communication, and genuine concern for their wellbeing.
  • Maintained detailed case files, documenting interventions, progress reports, and relevant correspondence with stakeholders.
  • Conducted risk assessments to determine appropriate levels of supervision based on individual needs and potential safety concerns within the facility or community settings.
  • Promoted a safe and positive environment within the facility by enforcing rules, addressing conflicts, and de-escalating tense situations as needed.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
  • Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
  • Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
  • Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
  • Provided crisis intervention and emotional support to youth.

Program Administrative Assistant

Esperanza Services Inc.
03.2023 - 08.2023
  • Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities to team members.
  • Provided exceptional customer service as the main point of contact for external inquiries related to program offerings or activities.
  • Facilitated smooth daily operations with meticulous attention to detail in document preparation, filing, and correspondence management.
  • Safeguarded confidential information with strict adherence to company policies on privacy protection and data security measures.
  • Established strong working relationships with stakeholders through consistent professionalism and excellent communication skills.
  • Increased team efficiency by managing schedules, organizing meetings, and maintaining accurate records.
  • Optimized workflow efficiency by creating user-friendly templates for frequently used documents and forms.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Conducted research and analyzed data to inform program decisions.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Facilitated smooth transitions during periods of organizational change by effectively communicating expectations to all stakeholders involved.
  • Prepared clearly written and formatted documents and reports.

Direct Support Staff

Esperanza Services Inc.
07.2022 - 03.2023
  • Developed rapport to create safe and trusting environment for care.
  • Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
  • Organized daily schedules based on individual needs assessment results, maximizing time efficiency without sacrificing quality of care provided.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Facilitated community integration for clients through participation in local events, outings, and educational opportunities.
  • Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
  • Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
  • Served as a reliable point of contact between clients'' families and care providers to ensure continuity of care across settings.

Administrative Assistant

Maxim HealthCare Services
10.2021 - 03.2022
  • Gathered forms and insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions, and prepared for examinations.
  • Registered patients and completed associated paperwork for accurate records.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.

Youth care Worker

Insight Global
06.2021 - 09.2021
  • Evaluated needs of youth and outlined measures to address.
  • Assisted with daily living skills training, supporting self-sufficiency among program participants.
  • Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.

Records Specialist II

Azusa Police Department
09.2017 - 03.2021
  • Facilitated accurate statistical reporting by diligently maintaining crime data in accordance with mandatory federal guidelines.
  • Improved interdepartmental communication through regular liaison with other law enforcement agencies regarding shared cases or pertinent information.
  • Enhanced records accuracy by meticulously reviewing and updating police reports and documentation.
  • Provided excellent customer service while assisting citizens with obtaining copies of police reports or answering questions about department procedures.
  • Ensured timely dissemination of information to relevant personnel by prioritizing requests for police reports and records.
  • Adhered to strict confidentiality requirements when handling sensitive juvenile records and ensuring restricted access to authorized personnel only.
  • Supported court proceedings by accurately compiling subpoenaed materials and ensuring prompt delivery to legal representatives.
  • Contributed to higher conviction rates with thorough research and compilation of criminal histories for use in prosecution efforts.
  • Assisted detectives with investigations by providing accurate and up-to-date records on suspects, witnesses, and victims.
  • Developed strong working relationships with external stakeholders such as insurance companies, resulting in smoother processing of claims involving police reports.
  • Collaborated effectively with fellow Records Specialists to ensure seamless coverage during absences or peak workload periods, minimizing disruptions in service quality.
  • Streamlined records management processes for increased efficiency in handling case files and evidence logs.
  • Assisted officers in the field by promptly responding to their requests for warrant checks or other essential data via radio communications systems.
  • Participated in ongoing professional development opportunities to stay informed about industry best practices and emerging trends in law enforcement recordkeeping.
  • Increased the effectiveness of the department''s record-keeping system through regular audits, identifying discrepancies, and correcting errors as needed.
  • Safeguarded confidential information by implementing strict security protocols for accessing sensitive police records and data.
  • Maintained a well-organized filing system, resulting in reduced retrieval times and ease of access to critical information.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Records Specialist

Baldwin Park Police Department
12.2014 - 09.2017
  • Provided excellent customer service while assisting citizens with obtaining copies of police reports or answering questions about department procedures.
  • Adhered to strict confidentiality requirements when handling sensitive juvenile records and ensuring restricted access to authorized personnel only.
  • Ensured timely dissemination of information to relevant personnel by prioritizing requests for police reports and records.
  • Enhanced records accuracy by meticulously reviewing and updating police reports and documentation.
  • Assisted detectives with investigations by providing accurate and up-to-date records on suspects, witnesses, and victims.
  • Supported court proceedings by accurately compiling subpoenaed materials and ensuring prompt delivery to legal representatives.
  • Facilitated accurate statistical reporting by diligently maintaining crime data in accordance with mandatory federal guidelines.
  • Improved interdepartmental communication through regular liaison with other law enforcement agencies regarding shared cases or pertinent information.
  • Contributed to higher conviction rates with thorough research and compilation of criminal histories for use in prosecution efforts.
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
  • Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
  • Supported department-wide initiatives by coordinating community events such as neighborhood watch programs and safety presentations.
  • Streamlined report processing workflows which led to faster response times on public inquiries.
  • Processed arrest paperwork efficiently, reducing wait times for officers returning to patrol duties after making an arrest.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
  • Provided comprehensive reports on case statuses, enabling informed decision-making by court officials.
  • Organized legal materials for easy access, expediting the preparation process for attorneys and judges.
  • Streamlined court procedures for faster case processing, resulting in reduced backlog.

A&R Call Specialist

BHC Alhambra Hospital
10.2014 - 09.2017
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Built relationships with community agencies for timely service referrals.
  • Participated in ongoing professional development opportunities to stay current on industry best practices for effective intake processes and service delivery techniques.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.

Police Dispatcher

Baldwin Park Police Department
07.2014 - 08.2014
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.

Police Specialist

Baldwin Park Police Department
01.2014 - 07.2014
  • Gained proficiency in using law enforcement equipment, including radio systems, and through hands-on training sessions.
  • Shadowed experienced officers during traffic stops, gaining valuable insight into proper procedures and techniques.
  • Improved internal communication within the department by helping maintain an efficient filing system for reports and records.
  • Participated in ride-alongs with multiple units, broadening understanding of various specialized roles within law enforcement.
  • Enhanced community relations by participating in various outreach programs and events.

Cadet

Baldwin Park Police Department
10.2011 - 01.2014
  • Developed knowledge of criminal laws and procedures by attending training sessions and workshops.
  • Improved community relations by participating in outreach programs and events.
  • Gained hands-on experience in traffic enforcement operations, learning the importance of enforcing speed limits and other safety regulations.
  • Expanded knowledge of police operations by shadowing experienced officers during shifts, observing their interactions and decision-making processes.
  • Strengthened problem-solving abilities through participation in scenario-based training exercises that simulated real-life situations.
  • Cultivated leadership qualities through involvement in team-building exercises designed to enhance cooperation among cadets.
  • Raised awareness about public safety issues by distributing informational materials at community events.
  • Enhanced teamwork skills through regular collaboration with fellow cadets on various projects and assignments.
  • Demonstrated adaptability by successfully completing a variety of assignments within different divisions, broadening overall understanding of the police department''s functions.
  • Managed paperwork by tracking records to remain organized and maximize accuracy.
  • Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.

Education

Bachelor of Science - Criminal Justice Administration

California State University- Dominguez Hills
Carson, CA

Certificate - Crime And Intelligence Analysis

California State University - Long Beach
Long Beach, CA

Skills

  • Active Listening
  • Data Analysis
  • Teamwork Abilities
  • Problem Solving
  • Law Enforcement Knowledge
  • Strong Critical Thinking Capabilities
  • Maintaining Records
  • Attention to Detail
  • Organizational Skills

Software System Skills

  • Extremely Efficient in Microsoft Programs
  • Law enforcement CAD system
  • DOJ Clets system
  • Medical Records MS4 Computer program

References

Available Upon Request

Languages

Spanish
Native or Bilingual

Timeline

Program Administrative Assistant

Esperanza Services Inc.
03.2023 - 08.2023

Direct Support Staff

Esperanza Services Inc.
07.2022 - 03.2023

Administrative Assistant

Maxim HealthCare Services
10.2021 - 03.2022

Youth care Worker

Insight Global
06.2021 - 09.2021

Transport Agent

West Shield Adolescent Transport
03.2021 - Current

Records Specialist II

Azusa Police Department
09.2017 - 03.2021

Records Specialist

Baldwin Park Police Department
12.2014 - 09.2017

A&R Call Specialist

BHC Alhambra Hospital
10.2014 - 09.2017

Police Dispatcher

Baldwin Park Police Department
07.2014 - 08.2014

Police Specialist

Baldwin Park Police Department
01.2014 - 07.2014

Cadet

Baldwin Park Police Department
10.2011 - 01.2014

Bachelor of Science - Criminal Justice Administration

California State University- Dominguez Hills

Certificate - Crime And Intelligence Analysis

California State University - Long Beach

Similar Profiles

CREATE PROFILE
Ivonne Diaz