Summary
Overview
Work History
Education
Skills
Timeline
Generic
IVONNE FRAZIER

IVONNE FRAZIER

Centreville,VA

Summary

I am a hardworking person, responsible, creative, I like to undertake new projects and keep myself active. I’m used to working under pressure, I am very detail oriented, and I complete tasks in a timely manner. I have a very dynamic personality, flexible and I adapt easily to any circumstance. I enjoy teamwork, I like to interact with people, and I am always willing to learn and help others. I consider myself as a positive and enthusiastic person with extensive experience in customer service.

Overview

12
12
years of professional experience

Work History

Store Manager

Crumbl Cookies
03.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reduced labor significantly from 35% to 23% average
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Proposed a new shift scheme to cover the needs of the business such as the demand in relation to labor, always considering quality and customer service.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant manager

Crumbl cookies
12.2022 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Pastry Chef

Chula Vista Resort
02.2020 - 10.2020
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Provided excellent customer service through addressing inquiries on ingredients allergies or dietary restrictions while suggesting suitable alternatives.
  • Personalized creations for holidays, weddings, graduations, and personal events.

Owner and lead pastry chef

Amaretti Pasteleria Gourmet
07.2015 - 10.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Bank executive (Covering disability)

Scotiabank
03.2015 - 06.2015
  • Represented bank at community events to establish strong ties and promote business.
  • Upheld stringent bank standards for loans, money handling, and legal considerations.
  • Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.

Business project assistant

Grupo IAI
08.2012 - 03.2015
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Handled administrative duties, filing, and errands.
  • Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
  • Researched and analyzed data to support project-related decisions.

Education

CULINARY DEGREE -

Universidad Mexicana
BOCA DEL RIO, VERACRUZ MEXICO
05.2017

INTERNATIONAL BUSINESS DEGREE -

UNIVERSIDAD CRISTOBAL COLON
BOCA DEL RIO, VERACRUZ MEXICO
07.2013

Skills

  • Bilingual (Spanish - English)
  • Strong Communication Skills
  • Proficient in Microsoft Office Suite, Adobe Acrobat, Windows, iWork
  • Organized and Multitasker
  • Efficient Typing and Keyboard Skills
  • Customer Service
  • Problem-Solving
  • Training and mentoring
  • Friendly and Positive
  • Goals and performance
  • Employee Scheduling
  • Customer Response

Timeline

Store Manager

Crumbl Cookies
03.2024 - Current

Assistant manager

Crumbl cookies
12.2022 - 03.2024

Pastry Chef

Chula Vista Resort
02.2020 - 10.2020

Owner and lead pastry chef

Amaretti Pasteleria Gourmet
07.2015 - 10.2019

Bank executive (Covering disability)

Scotiabank
03.2015 - 06.2015

Business project assistant

Grupo IAI
08.2012 - 03.2015

CULINARY DEGREE -

Universidad Mexicana

INTERNATIONAL BUSINESS DEGREE -

UNIVERSIDAD CRISTOBAL COLON

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