Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivonne Gandarilla Espinal

Las Vegas,NV

Summary

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues, and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Supervisor Trainee/Pharmacy Intern

CVS Pharmacy
06.2023 - Current
  • Assisted in leading each shift by delegating duties and assigning specific tasks to other employees.
  • Built highly productive teams through team building, clear communication, and ongoing coaching.
  • Partnered with management to coach, discipline, and manage employees.
  • Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation, and customer service requirements.
  • Identified and communicated local insight and competitive activity to influence sales plans and tactics.
  • Created sales reports for management staff, using data from reports to create sales forecasts.
  • Assisted in establishing sales objectives by forecasting and developing annual sales quotas for regions and territories, and projecting expected sales volumes and profits for existing and new products.
  • Developed and implemented safety initiatives to continually improve, achieve, and maintain stated safety performance and objectives.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Launched quality assurance practices for each phase of development
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
  • Provided consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Counseled patients regarding proper intake of medications.
  • Managed drug and supply inventories.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Vaccinated patients provide immunity against influenza, pneumonia, and other diseases.
  • Followed department policies, procedures, and best practices for pharmacy operations.
  • Counseled patients on new medications and OTC products.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.

Medical Assistant/Receptionist Assistant

Grant A Gift Autism Center
06.2023 - 09.2023
  • Coordinated patient scheduling, check-in, check-out, and billing payments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed them to appropriate personnel.
  • Enhanced office productivity by handling a high volume of callers per day.
  • Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying, and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained a patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information, and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
  • Registered and verified patient records before triage with the most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory, and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Checked patient insurance, demographics, and health history to keep information current.

Medical Assistant/Phlebotomist

Premium Family Care
09.2022 - 06.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained the patient's medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure, weight, and height.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physicians.
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs, and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in the office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Liaised with patients and addressed inquiries, appointment requests, and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physicians in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Department Manager/Customer Service Cashier

Walmart
04.2020 - 10.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with the merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data, and support shrink minimization and safety awareness.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules, and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Organized and balanced multiple priorities within a fast-paced environment.
  • Led, built, and developed a team for modeling service excellence.
  • Maintained associate payroll, benefits, and performance information.

Education

Certification - Medical Assistant

Northwest Career College
Las Vegas, NV
01.2023

Certification - Phlebotomy Technician

Northwest Career College
Las Vegas, NV
10.2022

Certification - CPR/BLS Certification Program

Northwest Career College
Las Vegas, NV
10.2022

Skills

  • Bilingual (English/Spanish)
  • Chief Complaints
  • Manual Vital Signs
  • Rooming Patients
  • Injections (IM, ID, SubQ)
  • Glucose Testing/Mono/Strep/UA/UPT
  • Phlebotomy (Venipuncture, Butterfly, Capillary)
  • EKG/ECG Procedure
  • Suturing and Casting
  • Ear/Eye Lavage
  • Spirometry
  • Specimen Collection
  • Obtain Blood Samples and Specimens
  • Order of Draw
  • Proper Disposal of Sharps
  • EHR/EMR Systems
  • Sedimentation Rates
  • Medical and Medication History
  • Sanitation and Sterilization Procedures
  • Pharmacology Knowledge
  • Scheduling and Rescheduling
  • Patient Phone and Email Etiquette
  • Microsoft Office Software
  • Front Office/Administrative Skills
  • HIPAA and OSHA Trained
  • Medical Terminology
  • Medical Insurance Knowledge
  • Patient Education
  • Anatomy and Physiology
  • ICD-10/CPT Codes
  • Infection Control and Proper PPE

Timeline

Supervisor Trainee/Pharmacy Intern

CVS Pharmacy
06.2023 - Current

Medical Assistant/Receptionist Assistant

Grant A Gift Autism Center
06.2023 - 09.2023

Medical Assistant/Phlebotomist

Premium Family Care
09.2022 - 06.2023

Department Manager/Customer Service Cashier

Walmart
04.2020 - 10.2022

Certification - Medical Assistant

Northwest Career College

Certification - Phlebotomy Technician

Northwest Career College

Certification - CPR/BLS Certification Program

Northwest Career College

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Ivonne Gandarilla Espinal