Ivonne Garcia
Naples
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
27
27
years of professional experience
Work History
Case Manager
Collier County
05.2016 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Increased client satisfaction through diligent follow-up and personalized support.
- Assessed community needs and identified resources for social and community service programs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
Waiver Support Coordinator
Adult With Developmental Disability
10.2010 - 05.2019
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Advocated for clients to assure respected rights and wishes.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
Care Manager
Humana
09.2013 - 05.2016
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Increased client satisfaction through diligent follow-up and personalized support.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
Case Manager
United Home Care Services, Inc
11.1997 - 05.2002
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Assessed community needs and identified resources for social and community service programs.
- Participated in community events to promote services and engage with public.
Education
Bachelor of Arts - Psychology
Florida Memorial College
Miami, FL08-1994
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Active listening
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Decision-making
- Critical thinking
- Documentation proficiency
- Community outreach
- Records management
- Data entry and analysis
- Crisis intervention
- Emotional awareness
- MS office
- Referral coordination
- Resource management
- Case management tracking
- Patient support
- Case needs assessment
- Home visits and inspections
- Patient assessment
- Annual case reviews
- Needs assessment
- Medical records management
- Social work
- Patient assessments
- Family education
- Health history documentation
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Client relationship management
- Goal setting
- Ethical judgment
- Client assessment
- Eligibility assessment
- Empathy and compassion
- Progress evaluations understanding
- Vulnerable population awareness
- Insurance regulations
- Written and verbal communication
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Client needs assessments
- Excellent communication
- Multitasking
- Organizational skills
- Client meetings
Languages
Spanish
Full Professional
Interests
- Enjoy participating in walking for overall physical and mental well-being
- Watching Movies and TV Shows
- Music
- I enjoy cooking for friends and family gatherings
- Animal Care
- Road Trips
- Gardening
- Learning new cooking techniques and expanding my culinary skills
Timeline
Case Manager
Collier County
05.2016 - Current
Care Manager
Humana
09.2013 - 05.2016
Waiver Support Coordinator
Adult With Developmental Disability
10.2010 - 05.2019
Case Manager
United Home Care Services, Inc
11.1997 - 05.2002
Bachelor of Arts - Psychology
Florida Memorial College
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