Ivonne Grimaldos
Jacksonville,FL
Summary
Dynamic leader and entrepreneur with a proven track record at Magic Touch Housecleaning, enhancing revenue and customer loyalty through innovative business strategies and quality assurance. Expert in staff management and client service, blending marketing tactics with strong negotiation skills. Excels in fostering teamwork and ensuring service excellence, driving productivity and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner
Magic Touch Housecleaning
Miami Beach, FL
07.2023 - 12.2024
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented quality assurance processes to ensure product excellence.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Residential Home and Music Studios Manager
Palm Villa Music Studios
Miami, FL
10.2021 - 07.2023
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
Housekeeping Supervisor
Apex Cleaning Services
Miami Beach, FL
11.2019 - 09.2021
- Established effective communication between team members in order to foster a positive work environment.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Education
Associate of Science - Clinical Child Psychology
Universidad De Las Savanas
Bogota, Colombia12-2006
Skills
- Social media control
- Marketing tactics
- Client Service
- Business launch
- Service quality assurance
- Staff management
- Staff hiring
- Labor relations
- Negotiation
- Proficiency in tools and software:Familiar with management systems (such as Sap,Microsoft Office ,or Inventory Logistics applications)
- Efficiency and productivity: Skilled in prioritizing tasks and meeting tight deadlines in fast-pased environment
- Adaptability: Quick learner of new processes,procedures, and technologies
- Teamwork: Ability to collaborate effectively with colleagues and supervisors in diverse cultural settings
- Customer Service: Proactive in resolving issues and ensuring customer satisfaction
- Work Ethics: Punctual,dedicated,and committed to achieving company goals
Accomplishments
- Founder of WWW.andreinagrimaldoshome.com
Founder of my own business, I specialize in offering organization and design services to various artists in Miami,Fl. My approach is characterized by passion,vocation, and a deep commitment to each project. I firmly believe that what is done with love and dedication not only generates exceptional results but also an abundance and pupose. Every new challenge I take on , in my professional life is embraced with enthusiasm and the conviction that work well done has the power to transform both space and lives.
Languages
Spanish
Professional
English
Limited
Certification
- Home Staging
- Interior Planner
- Professional Organizer
Timeline
Owner
Magic Touch Housecleaning
07.2023 - 12.2024
Residential Home and Music Studios Manager
Palm Villa Music Studios
10.2021 - 07.2023
Housekeeping Supervisor
Apex Cleaning Services
11.2019 - 09.2021
- Home Staging
- Interior Planner
- Professional Organizer
Associate of Science - Clinical Child Psychology
Universidad De Las Savanas
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