Ivonne Gurule
Los Lunas
Summary
Dynamic and results-driven professional with extensive experience in customer service at Ross Dress for Less. Proven track record in cash handling and maintaining operational efficiency. Recognized for exceptional reliability and a strong work ethic, consistently enhancing customer satisfaction and fostering positive shopping experiences. Skilled in training and mentoring team members to achieve excellence.
Overview
11
11
years of professional experience
Work History
Cashier
Ross Dress for Less
11.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in managing inventory by restocking shelves and organizing merchandise displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Gas Attendant
Marathon
11.2024 - 08.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Handled cash, credit, and digital payments while adhering to security protocols.
- Trained new cashiers on operating procedures and customer service best practices.
- Welcomed customers and helped determine their needs.
Shift Leader
Dairy Queen Grill & Chill
04.2015 - 06.2021
- Supervised team activities to ensure efficient service delivery and adherence to company standards.
- Trained new employees on operational procedures and customer service expectations.
- Managed inventory levels, conducted stock checks, and facilitated orders to maintain supply availability.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Monitored food safety practices to uphold health regulations and quality standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Moriarty High School
Moriarty, NM05.2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier
Ross Dress for Less
11.2025 - Current
Cashier/Gas Attendant
Marathon
11.2024 - 08.2025
Shift Leader
Dairy Queen Grill & Chill
04.2015 - 06.2021
High School Diploma -
Moriarty High School