Ivonne Huerta
Chicago,IL
Summary
Highly motivated and hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised as well as in a team and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Cura Resource Group, LLC
Des Plaines, IL
12.2010 - Current
- Oversaw sales center operations to ensure compliance with company policies and procedures.
- Trained new employees on roles and responsibilities, enhancing overall team performance.
- Monitored employee adherence to established work procedures and job functions.
- Scheduled staff shifts to optimize coverage and improve productivity.
- Managed product inventory to sustain stock levels and fulfill customer demand.
- Prepared daily cash balance reports for accurate financial tracking.
- Executed additional tasks to enhance sales center efficiency.
- Handled day-to-day operations while maintaining high customer satisfaction levels.
Sales Associate
Toys R Us
Niles, IL
04.2009 - 12.2010
- Processed credit card and cash transactions securely and efficiently.
- Handled customer complaints professionally, ensuring satisfactory resolutions.
- Restocked shelves to maintain optimal inventory levels.
- Maintained cleanliness of store environment, including floors and displays.
- Performed cashier duties, including accepting payments and issuing receipts.
- Processed returns, exchanges, and refunds following company policies.
- Greeted customers, delivering exceptional service and support.
- Assisted teammates with sales-processing tasks to achieve daily targets.
Receptionist
Blue Chicago Financial
Chicago, IL
04.2008 - 02.2009
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
Education
Certificate - Medical Billing And Coding
Triton College
River Grove, IL06-2010
High School Diploma -
Prosser Career Academy
Chicago06-2008
Some College (No Degree) -
City College of Chicago Wilbur Wright
Chicago, ILSkills
- Sales center management
- Employee training
- Customer service
- Time management
- Cash handling
- Staff scheduling
- Team leadership
- Communication skills
- Bilingual communication
- Data entry
Timeline
Manager of Operations
Cura Resource Group, LLC
12.2010 - Current
Sales Associate
Toys R Us
04.2009 - 12.2010
Receptionist
Blue Chicago Financial
04.2008 - 02.2009
Certificate - Medical Billing And Coding
Triton College
High School Diploma -
Prosser Career Academy
Some College (No Degree) -
City College of Chicago Wilbur Wright
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