IVONNE HUERTAS
Queens
Summary
Experienced Assistant Manager, Medical Receptionist, and Office Administrator with expertise in healthcare administration, patient coordination, and medical billing & coding. Skilled in staff management, scheduling, insurance verification, and front-desk operations. Adept at improving office efficiency, patient satisfaction, and administrative workflows. Bilingual in English and Spanish.
Professional with comprehensive experience in workforce development, adept at identifying employment opportunities and matching candidates to roles. Strong advocate for collaborative efforts and results-driven strategies, consistently adaptable to dynamic environments. Skilled in client relations, career counseling, and labor market analysis, with proven ability to foster productive team interactions and meet organizational goals. Known for reliability and flexibility in addressing evolving needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Career Services Advisor
Lincoln Technical Institute
08.2025 - 12.2025
- Guided students in career exploration and job search strategies.
- Developed tailored resume and cover letter templates for diverse student needs.
- Conducted workshops on interviewing techniques and networking skills.
- Collaborated with employers to identify internship and job opportunities for students.
- Analyzed labor market trends to inform program development and student advising.
- Led initiatives to increase student engagement in career development programs.
- Matched job seekers to employer positions and maintained ongoing relationships with companies to drive successful outcomes.
- Developed job placement strategies aligned with employer needs and candidate skills.
- Streamlined communication between employers and candidates, improving overall satisfaction.
- Analyzed placement outcomes to refine strategies, increasing efficiency in job matching efforts.
- Built partnerships with local businesses to facilitate job openings for candidates.
Assistant Manager
Main Street Radiology
01.2019 - 08.2025
- Streamlined patient scheduling processes to enhance clinic efficiency and reduce wait times.
- Facilitated staff training programs, improving team performance and service quality.
- Analyzed operational workflows to identify bottlenecks and implement process improvements.
- Monitored compliance with regulatory standards, ensuring adherence to industry best practices.
- Coordinated cross-departmental communication to optimize patient care and resource allocation.
- Led initiatives to improve patient satisfaction metrics through targeted feedback collection and analysis.
- Developed onboarding materials for new hires, fostering a consistent training experience across teams.
- Oversaw inventory management systems, ensuring adequate supplies while minimizing waste and costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Medical Receptionist /Administrator
Floating Hospital
01.2017 - 01.2019
- Verified insurance eligibility, processed referrals, and assisted with billing and claim submissions.
- Maintained accurate patient records and updated information in compliance with HIPAA regulations.
- Oversaw daily operations of front desk, ensuring adherence to policies and efficient resource allocation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing inquiries and ensuring excellent patient communication.
- Managed patient scheduling and appointment coordination using electronic health record (EHR) systems.
Medical Receptionist
Elmhurst Hospital
01.2016 - 01.2017
- Maintained patient confidentiality while handling registration, insurance verification, and medical record requests.
- Implemented appointment reminder systems, reducing no-show rates.
- Assisted in coordinating communication between patients, medical staff, and insurance providers.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated communication between physicians and patients, enhancing overall service delivery.
Education
High School Diploma -
LIC HS
Long Island City, NYA.S. Degree - Health Care Management
LaGuardia Community College, CUNY
Queens, NY06.2026
Skills
- Staff Leadership & Training
- Medical Billing & Coding
- Insurance Verification & Claims Processing
- Patient Scheduling & Coordination
- Office Administration & Management
- HIPAA Compliance & Confidentiality
- Electronic Health Records (EHR) Management
- Multitasking & Problem-Solving
- Microsoft Office & Healthcare Systems
- Bilingual (English & Spanish)
- Strong communication skills
- Organizational growth
- Collaborative teamwork
- Client relationship building
- Time management strategies
Certification
- Medical Billing & Coding Training (In Progress)
- HIPAA Compliance Training
- Customer Service & Office Administration Training
Timeline
Career Services Advisor
Lincoln Technical Institute
08.2025 - 12.2025
Assistant Manager
Main Street Radiology
01.2019 - 08.2025
Medical Receptionist /Administrator
Floating Hospital
01.2017 - 01.2019
Medical Receptionist
Elmhurst Hospital
01.2016 - 01.2017
A.S. Degree - Health Care Management
LaGuardia Community College, CUNY
High School Diploma -
LIC HS