Ivonne Leo
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Assistant Front End Manager
Kroger
Phoenix, AZ
05.2020 - 12.2022
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Welcomed large volume of guests and improved overall customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
travel agent - Tourism And Travel Services Marketing Operations
Sst Travel School
San Antonio, TX08.1998
Skills
- Relationship Building
- People Skills
- Fluent in Spanish
- Planning & Organizing
- Computer Skills
- Supervision & Leadership
- Organizational Skills
- Good Work Ethic
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Friendly, Positive Attitude
- Active Listening
- Reliable & Trustworthy
- Customer Service
Additional Skills
Have technical skills to troubleshoot with Cell phone
Some porting skills
Full customer service skills Cell Phone related
Timeline
Assistant Front End Manager
Kroger
05.2020 - 12.2022
travel agent - Tourism And Travel Services Marketing Operations
Sst Travel School
Similar Profiles
Robert SovernRobert Sovern
Front End Supervisor at KrogerFront End Supervisor at Kroger
Amanda CoganAmanda Cogan
Inventory Control Supervisor at KrogerInventory Control Supervisor at Kroger
Georgio MiddletonGeorgio Middleton
Delivery Driver at KrogerDelivery Driver at Kroger