Ivonne L. Lopez
Mecca,CA
Overview
17
17
years of professional experience
Work History
Customer Greeting
Borrego Health Clinic
10.2021 - Current
- The greeting position consist of asking patients for personal information to assist them with their appointment.
- The positions also required asking patients about their medical condition before they walk into the facility, for the safety of everyone.
Customer Service Assistant
City of Indio – Indio Water Authority
Indio, CA
06.2021 - Current
- Ms. Lopez supports the front customer service desks on a full time basis.
- She is working as a consultant to the City.
- She is the first to greet and receive customers that speak either all English or Spanish.
- She processes payments for water payments, and assists customers with complex questions as it relates to the water bills.
- She works with a team of City employees and supports numerous office and customer support duties.
Temporary Office Assistant
County of Riverside
Coachella, CA
05.2020 - 06.2021
- Ms. Lopez served as a temporary office assistant at the County of Riverside.
- Her daily functions included greeting customers and answering general questions.
- She assisted customers with applications of C-IV.
- She assisted customers to establish their case on the C-IV applications in both English and in Spanish.
- Ms. Lopez worked to generate EBT cards for customers upon supervisor’s request, along with pending applications for aid.
- The duties included imaging documents on Perceptive Content that belongs to each specific case.
- She maintained confidentiality regarding customer information.
- Her essential functions included assisting with switchboard answering customer’s calls regarding case information and general questions.
Classified Sub
Coachella Valley Unified School District
Thermal, CA
03.2015 - Current
- Under current assignment responsible to proctor State Testing ELPAC grades K-12.
- Testing includes listening, reading and writing components.
- Able to test 30 students at a time.
- Speaking component, completed on a one-on-one basis.
- Testing environment is completed under school’s site testing lab.
- Paper and online form testing is completed, depending on student’s grade level.
- Report to Multiple school sites to administer and report ELPAC testing scores and findings.
- Responsible to create student ID’s, and match booklet barcode to testing student.
- Maintain log under excel sheets where student’s testing status and scores is maintained.
- Collected data will be submitted directly to State Testing website.
- Report no shows on students for testing.
- Maintained report of attendance and provide attendance log to school principal.
- Communicated via email to assigned teachers of students missing attendance to complete testing.
- Maintain student’s confidentially regarding test scores.
- Clerical Support: Answering incoming phone calls, help parents navigate accessing parent portal.
- Usage of office equipment and multiple phone lines.
- Review student logs, when picked up early or leaving home due to illness.
- Verify adult Identification and emergency contact card for when student is being released early from school.
- Attendance Office: Answer incoming calls regarding tardiness or student absences.
- Log in to Aries Portal maintain and review class attendance, absences, tardiness, etc.
- Provide reason for absence or tardiness.
- Update attendance manually when cross referencing with teacher’s online attendance report.
- Health Office support: Login in students that report illness, check temperature, provide minor non-medical techniques such as applying ice when need it, and bandages for minor scrapes.
- Monitor student’s health when referred to the health office.
- Refer to medical professional for services when necessary.
- Maintain report log and have student’s demographics ready and available for medical responders.
- Ability to administer CPR and First Aid when medical situation arises.
- Report suspected child abuse or neglect to school site administrators for the purpose of maintaining student’s safety.
Medical Assistant
Office of Dr. Juan Acosta
Coachella, CA
06.2015 - 12.2015
- Maintain confidentiality and adhere to HIPPA rules.
- Provide patients standard forms and requested that routine verification be returned with complete forms.
- Reviewed forms for completeness when returned by the patient.
- Assisted patient with completing application and forms for financial and insurance eligibility.
- Received cash payments from patients.
- Reviewed insurance eligibility and scanned insurance documents from patients, such as Identification card, social security card and insurance card when available.
- Responsible to maintain patient privacy always.
Front and Back Office
Offices of Dr. Juan Acosta
01.2016 - 10.2016
- Greeting patients and other visitors, answering questions, collect patient co-pays.
- Scheduling of appointments, responsible to review calendar for open availability or re-scheduling of appointments when necessary.
- Maintain confidentiality and adhere to HIPPA rules.
- Provide patients standard forms and requested that routine verification be returned with complete forms.
- Reviewed forms for completeness when returned by the patient.
- Assisted patient with completing application and forms for financial and insurance eligibility.
- Received cash payments from patients.
- Reviewed insurance eligibility and scanned insurance documents from patients, such as Identification card, social security card and insurance card when available.
- Responsible to maintain patient privacy always.
Customer Service Team
Riverside County Date Festival
Indio, CA
02.2009 - 02.2015
- Assist all attending festival guests.
- Provide excellent customer service specifically focusing on operations and facilities duties.
- Responsible to maintain clean facilities.
- Report any illicit or illegal activity to lead or supervisor.
Child Care Worker
Norma Hidalgo
Indio, CA
09.2009 - 12.2011
- Worked alongside Licensed provider to care for children age 0 months to 5 years old.
- Observe and monitor children activities.
- Assist in preparing meals for children.
- Read, play, and teach children simple activities such as drawing, painting, counting, etc.
- Instruct toddlers in health and personal habits such as hygiene.
- Change infants’ diapers, feed infant, provide play time.
- Report any misconduct to parents or guardians.
Timeline
Customer Greeting
Borrego Health Clinic
10.2021 - Current
Customer Service Assistant
City of Indio – Indio Water Authority
06.2021 - Current
Temporary Office Assistant
County of Riverside
05.2020 - 06.2021
Front and Back Office
Offices of Dr. Juan Acosta
01.2016 - 10.2016
Medical Assistant
Office of Dr. Juan Acosta
06.2015 - 12.2015
Classified Sub
Coachella Valley Unified School District
03.2015 - Current
Child Care Worker
Norma Hidalgo
09.2009 - 12.2011
Customer Service Team
Riverside County Date Festival
02.2009 - 02.2015