Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivonne Mangual Rosa

Kissimmee,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Experience in fast paced retail work and skilled at coordinating back- end functions.

Overview

6
6
years of professional experience

Work History

Receiving Supervisors

Burlington
05.2021 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Cross-trained existing employees to maximize team agility and performance.
  • Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Receiving/Sales Associate

Burlington
05.2018 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Fitting Room Associate ( Seasonal)

Ross
10.2020 - 12.2020
  • Checked fitting room stalls and sorted merchandise to racks.
  • Cleaned and maintained fitting rooms regularly.
  • Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Monitored customers for signs of theft.

Warehouse Associate

Amazon
10.2019 - 09.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Operated pallet jacks safely while moving products throughout the facility.
  • Organize ingoing and out going shipment.

Pre School Teacher

C.E.P.I Bilingual School
02.2017 - 09.2017
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.

Education

Certification in Education - Early Childhood Education

University of Turabo
Isabela,PR
03.2017

Skills

  • Team motivation
  • Team Building and Leadership
  • Retail Merchandising
  • Time Management
  • Stock management
  • Staff Supervision

Languages

Spanish
Native or Bilingual

Timeline

Receiving Supervisors

Burlington
05.2021 - 10.2022

Fitting Room Associate ( Seasonal)

Ross
10.2020 - 12.2020

Warehouse Associate

Amazon
10.2019 - 09.2020

Receiving/Sales Associate

Burlington
05.2018 - 05.2021

Pre School Teacher

C.E.P.I Bilingual School
02.2017 - 09.2017

Certification in Education - Early Childhood Education

University of Turabo

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Ivonne Mangual Rosa