Obtaining a Leadership Role in a multi-facet company, where diversity is embraced and where my trilingual skills can be applied to grow business relationships within the community.
Overview
10
10
years of professional experience
Work History
Optical Supervisor
Visionworks
06.2023 - Current
Evaluated insurance coverage for patients, maximizing benefits while minimizing out-of-pocket expenses.
Managed inventory effectively, ordering supplies as needed and minimizing waste to reduce costs.
Ensured compliance with industry regulations by staying current on updates and adjusting practices accordingly.
Assisted optometrists during eye examinations, gathering pertinent information to support accurate diagnoses.
Streamlined workflow for the optical department, implementing effective organization and communication strategies.
Provided personalized frame recommendations based on facial features, lifestyle needs, and budget considerations.
Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
Assistant Manager
Skechers
07.2020 - 06.2023
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Retail Wireless Consultant
US CELLULAR
11.2019 - 03.2020
Participated in promotional events representing the company professionally and promoting brand awareness among potential customers.
Streamlined inventory management by organizing merchandise displays and conducting regular stock checks.
Boosted sales through effective product demonstrations and explaining the benefits of various wireless plans.
Personal Banker III (Credit Specialist)
US BANK Call Center
01.2018 - 09.2019
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Manager
METRO PCS - Milwaukee, WI
10.2014 - 06.2018
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Managed and motivated employees to be productive and engaged in work.
Education
Associate of Applied Science - Human & Social Services
Bryant And Stratton College
Glendale,WI
06.2026
Skills
Optical knowledge
Optical dispensing
Insurance Verification
Appointment Scheduling
Document Management
Workflow Coordination
Staff Management
Complaint resolution
Customer Retention
Employee Coaching
Languages
Spanish
Professional Working
American Sign Language
Limited Working
Timeline
Optical Supervisor
Visionworks
06.2023 - Current
Assistant Manager
Skechers
07.2020 - 06.2023
Retail Wireless Consultant
US CELLULAR
11.2019 - 03.2020
Personal Banker III (Credit Specialist)
US BANK Call Center
01.2018 - 09.2019
Manager
METRO PCS - Milwaukee, WI
10.2014 - 06.2018
Associate of Applied Science - Human & Social Services