Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

IVONNE MELENDEZ

Milwaukee,WI

Summary

Obtaining a Leadership Role in a multi-facet company, where diversity is embraced and where my trilingual skills can be applied to grow business relationships within the community.

Overview

10
10
years of professional experience

Work History

Optical Supervisor

Visionworks
06.2023 - Current
  • Evaluated insurance coverage for patients, maximizing benefits while minimizing out-of-pocket expenses.
  • Managed inventory effectively, ordering supplies as needed and minimizing waste to reduce costs.
  • Ensured compliance with industry regulations by staying current on updates and adjusting practices accordingly.
  • Assisted optometrists during eye examinations, gathering pertinent information to support accurate diagnoses.
  • Streamlined workflow for the optical department, implementing effective organization and communication strategies.
  • Provided personalized frame recommendations based on facial features, lifestyle needs, and budget considerations.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.

Assistant Manager

Skechers
07.2020 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Retail Wireless Consultant

US CELLULAR
11.2019 - 03.2020
  • Participated in promotional events representing the company professionally and promoting brand awareness among potential customers.
  • Streamlined inventory management by organizing merchandise displays and conducting regular stock checks.
  • Boosted sales through effective product demonstrations and explaining the benefits of various wireless plans.

Personal Banker III (Credit Specialist)

US BANK Call Center
01.2018 - 09.2019
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.

Manager

METRO PCS - Milwaukee, WI
10.2014 - 06.2018
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Managed and motivated employees to be productive and engaged in work.

Education

Associate of Applied Science - Human & Social Services

Bryant And Stratton College
Glendale,WI
06.2026

Skills

  • Optical knowledge
  • Optical dispensing
  • Insurance Verification
  • Appointment Scheduling
  • Document Management
  • Workflow Coordination
  • Staff Management
  • Complaint resolution
  • Customer Retention
  • Employee Coaching

Languages

Spanish
Professional Working
American Sign Language
Limited Working

Timeline

Optical Supervisor

Visionworks
06.2023 - Current

Assistant Manager

Skechers
07.2020 - 06.2023

Retail Wireless Consultant

US CELLULAR
11.2019 - 03.2020

Personal Banker III (Credit Specialist)

US BANK Call Center
01.2018 - 09.2019

Manager

METRO PCS - Milwaukee, WI
10.2014 - 06.2018

Associate of Applied Science - Human & Social Services

Bryant And Stratton College
IVONNE MELENDEZ