Ivonne Miranda
Antioch,TN
Summary
Hardworking and reliable customer service with strong ability in serving customers. Offering above and beyond care to customers . Highly organized, proactive and punctual with team-oriented mentality.
Overview
2026
2026
years of professional experience
Work History
Patient Navigator
Neighborhood Health
09.2025 - Current
- Educated patients on healthcare services, enhancing understanding of available resources.
- Collaborated with multidisciplinary teams to streamline patient navigation processes.
- Monitored patient progress and provided ongoing support throughout resources journey to apply for medicine, programs for Nashville General, and devices for contraception.
Customer Service Representative
Neighborhood Health
08.2024 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed claims and ensured compliance with company policies and procedures.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Trained new team members on operational procedures and customer service best practices.
- Check patient in
- Verified insurance
Scheduling Coordinator
Monogram Health
2021 - 2024
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Entered information into system to update status reports.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Developed strategies for improving efficiency within the scheduling process.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Set and confirmed nurses and social works appointments.
- Provided reminder calls to clients prior to scheduled visits.
Customer Service Representative
KEPRO
2019 - 2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
T & T Staffing
2019 - 2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Manager
McDonald's Restaurant
2016 - 2019
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted with kitchen preparation during peak times as needed.
Manager
Wendys Restaurant
2005 - 2016
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Clerical Worker
Asurion - Dell Computers
2004 - 2005
- Greeted visitors in a professional manner upon their arrival at the office.
- Maintained office supplies inventory, ordered new materials as needed.
- Assisted with payroll processing activities on a weekly basis.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phone calls and welcomed visitors to office.
- Answered telephones, directed calls, and took messages.
Education
High School Diploma -
Hillwood High School
Nashville, TN05-2001
Skills
- Scheduling Appointments
- Customer Service
- Clerical Support
- Data Entry
- Scheduling
- Call Handling
- Administrative Support
- Bilingual Spanish
Languages
Spanish
Professional
Timeline
Patient Navigator
Neighborhood Health
09.2025 - Current
Customer Service Representative
Neighborhood Health
08.2024 - 09.2025
Scheduling Coordinator
Monogram Health
2021 - 2024
Customer Service Representative
KEPRO
2019 - 2021
Customer Service Representative
T & T Staffing
2019 - 2019
Manager
McDonald's Restaurant
2016 - 2019
Manager
Wendys Restaurant
2005 - 2016
Clerical Worker
Asurion - Dell Computers
2004 - 2005
High School Diploma -
Hillwood High School
Education and Training
other
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