IVONNE MIRANDA
Coral Springs,FL
Summary
Dedicated Supervisor of Provider Relations focused on onboarding providers, compliance and strategic negotiations. Hands on training, development, and auditing employees. Highly efficient and well established in administrative environments that are fast-paced and challenging.
Overview
19
19
years of professional experience
Work History
Provider Relations Supervisor
MTI America
Pompano Beach, FL
04.2011 - 04.2020
- Responsible for overseeing, managing and leading the medical Transportation and Language Services provider relations teams.
- Overseeing a staff of 12 specialist ensuring all agents complete job descriptions accurately and successfully.
- Ensuring employees are maintaining the profit margins, remaining in compliance, and meeting departmental goals.
- Assisted management in the recruitment & interviewing of new staff.
- Established and communicated department metrics and productivity to direct reports.
- Preparation of relevant reports and documents for senior managers such as employees KPI.
- Maintained all liability auto accident files, including providing all proper documentation to insurance carriers and insurance adjusters.
- Assist customer service with any department issues and complaints.
- Providing client with resolution and plan of action.
- Worked with the sales team and management to strategically develop the provider networks.
- Worked with management to prepare employee yearly reviews and provide disciplinary action when needed (Memo to file, Warnings, suspensions) •Maintain Company Policies, Process Applications, Check Backgrounds, Manage Contract Execution and Hiring.
- Intake service requests from Adjustors, Case Managers and Attorneys on behalf of their respective insurance companies • Manage Vendors, Maintain Commercial Insurance Certification and Compliance Executive Asst to Director of Operations.
Executive Assistant
Black Diamond Transportation/Translation Services
Pompano Beach, FL
10.2006 - 07.2010
- Including management of correspondence, sensitive documents, coordination of logistics, policy communication and compliance and issue resolution.
- Coordination of onsite office visits for Fortune 500 companies (AAA, Citibank, Bank of America, Costco, Sam's Club and others) •Maintenance of company documents, manuals and training material.
- Developed team communications and information for Executive Team meetings.
Administrative Assistant
American Media Inc
Boca Raton, FL
01.2001 - 10.2006
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Pable Avila
Camuy, PRSkills
- Bilingual in English and Spanish
- Network Development and Administration
- Supervision
- Team Building
- Logistics
- Workers' Compensation
- Recruitment
- Effective Communications
- Customer Service
- Problem resolution
- MS Office
- Vendor Management
- Coaching
- Equal Opportunities Facilitation
Timeline
Provider Relations Supervisor
MTI America
04.2011 - 04.2020
Executive Assistant
Black Diamond Transportation/Translation Services
10.2006 - 07.2010
Administrative Assistant
American Media Inc
01.2001 - 10.2006
High School Diploma -
Pable Avila
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