Ivonne Parra-Fey
Vienna ,Virginia
Summary
Dynamic professional with a proven track record at VIP Home Health Care, excelling in patient management and interpersonal communication. Leveraged problem-solving abilities and critical thinking to enhance patient/client well-being and foster strong relationships. Recognized for exceptional team collaboration and adaptability, contributing to high levels of patient satisfaction and care excellence.
Overview
17
17
years of professional experience
Work History
Certified Hole Health Aide
VIP Home Health Care
08.2011 - 08.2016
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Developed strong relationships with patients and families, fostering trust and open communication.
- Monitored vital signs regularly, identifying potential health issues early on for prompt intervention by medical professionals when necessary.
- Delivered exceptional personal care while maintaining dignity for each individual client respecting privacy boundaries at all times.
- Promoted patient mobility by assisting with exercises and ambulation, reducing the risk of injury or complications from prolonged immobility.
- Improved patient well-being by providing compassionate and attentive care in their homes.
Restaurant Crew Member
Falls Church Distillers
12.2019 - 04.2020
- Worked well with teammates and accepted coaching from management team.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Maintained open communication with kitchen staff for expedited food preparation during peak hours.
- Trained new hires in customer service, food preparation and restaurant procedures.
Merchandizer/Sales Associate Specialist
CVS Pharmacy
10.2007 - 02.2011
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Listened to customer needs and desires to identify and uncover individual needs.
Team Member
Giant Food Stores
06.2020 - 09.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Customer Service Representative
Dominoes Pizza
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure during peak hours.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Arts - Psychology
Cuny Queens College
Flushing09.2023
Bachelor of Arts - Hispanic Language And Literature
CUNY Queens College
Flushing, NY12.2021
Skills
Problem-solving abilities
Direct Patient Care
Active Listening
Critical Thinking
Patient support
Home Visits and Inspections
Patient Management
Interpersonal Communication
Analytical Thinking
Adaptability and Flexibility
Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Dominoes Pizza
09.2022 - Current
Team Member
Giant Food Stores
06.2020 - 09.2022
Restaurant Crew Member
Falls Church Distillers
12.2019 - 04.2020
Certified Hole Health Aide
VIP Home Health Care
08.2011 - 08.2016
Merchandizer/Sales Associate Specialist
CVS Pharmacy
10.2007 - 02.2011
Bachelor of Arts - Psychology
Cuny Queens College
Bachelor of Arts - Hispanic Language And Literature
CUNY Queens College
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