Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Languages
Work Availability
Timeline
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Ivonne Perez

Lakewood,CA

Summary

Clinic Consultant, excellent at juggling multiple tasks and working under pressure. Broad industry ,HRSA implementation and application process knowledge. experience includes Healthcare, Finance and Legal. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Experienced [Job Title] proficient in managing [Industry] operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise]. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director of Operations and Business Development

Orange County
08.2018 - Current
  • In charge of all day to day operations in multiple locations, monitoring cycle times
  • Conduct chart audit to ensure accuracy and targets appropriately to measures, training staff coordinating meeting attending
  • Monitor MIPS measures to assist in optimal reporting with CQR/QPP and CMS
  • Train staff in CMS compliance, referral department tracking, case management staff productivity, in charge of QI/CMS implementation
  • Run monthly productivity data reports, IPA tracking all HCC/metrics
  • Performed initial client assessment and analysis to begin research process work with several IPA's/Medi-Cal and Medi-Care programs/FSR preparation
  • Support CEO with operational functions
  • Verify data integrity and accuracy
  • Site audit preparation
  • Policy and procedures implementation
  • Previous and Current Capability to Manage Care Teams in all of these departments: Medical Staff Team Providers and NP, PA's, Echo Techs, Medical Front Desk CSRs, Referral Coordinators, Dietitians, Nuclear Medicine (Lexiscan), Cardiac-PET, CT-Coronary Calcium Score Testing, Coordinators (QI) HEDIS and MIPS, Stress Testing, Nuclear Dept Lexiscan, Vein Ablation Procedure TECHS, ECP TECHS, X-Ray Techs, Holter Monitor TECHS, Call Center staff, Procedure Schedulers, Outreach Team, Retention Team, Authorization Team, Billing Team, Eligibility Team, COVID-19 testing Teams, Telemedicine Implementation
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
  • Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
  • Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
  • Enhanced operational resilience by developing and implementing robust contingency plans that ensured continuity of operations in face of unexpected disruptions.
  • Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
  • Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Clinical Operations Director (Non-Profit Industries)

Solutions Medical INC
01.2008 - 01.2018
  • Performed initial client assessment and analysis to begin research process for clinical trials, MOU, school based clinics for non profit organizations
  • Verified data integrity and accuracy HRSA application
  • Responsible for creative design for prominent marketing and branding and outreach
  • Prepare clinic sites for FSR Site visit/Full year
  • Telehealth implementation
  • Monitor Cycle times to decrease wait times and increase productivity
  • Assist with creating pick list on EMR systems to increase QM/Hedi's revenue
  • Health Event coordination to homeless population (Outreach) Teen Moms
  • Care Team Model Work with Management Team and train support staff
  • Human Resource - SHRM Certified
  • Managed multiple clinic sites
  • Project Managed several strategically plans to provide QC
  • Train front desk CSR staff on payer source identification/POC checking of scrubbing charts
  • Train back office MA's/Leads multi specialty workflow optimization
  • Yearly skills assessment check and skills update
  • Train staff in CMS/FQHC/HRSA compliance
  • Worked in multiple departments to organize and improve customer service and quality of care
  • Mapping and Data Reporting
  • Built strong relationships with external partners to expand service offerings and increase referral networks.
  • Increased patient satisfaction scores with consistent monitoring of performance metrics and implementation of targeted interventions.
  • Improved clinical trial efficiency by collaborating with research teams to establish standardized processes and guidelines.
  • Developed tailored training programs for new hires, resulting in faster onboarding times and increased job satisfaction among employees.
  • Fostered a culture of continuous learning by creating professional development opportunities for staff members.
  • Promoted a safe work environment by establishing comprehensive safety protocols and conducting thorough risk assessments.
  • Ensured timely completion of critical projects by effectively managing resources, budgets, timelines, and stakeholders'' expectations.
  • Established robust quality assurance measures that led to improved performance across all key indicators in the department.
  • Strengthened interdepartmental collaboration through regular meetings, cross-functional projects, and team-building activities.
  • Implemented innovative approaches to staff recognition and retention, fostering a positive work culture and high employee engagement.
  • Enhanced patient care quality by implementing evidence-based clinical protocols and process improvements.
  • Facilitated change management initiatives focused on promoting a patient-centric approach to care within the department.
  • Reduced operational costs by optimizing staff scheduling and resource allocation within the department.
  • Led successful accreditation efforts, ensuring compliance with regulatory standards and industry best practices.
  • Championed the integration of new technologies into daily workflows to increase overall efficiency within the department.
  • Spearheaded initiatives to enhance data-driven decision-making within the department, facilitating evidence-based practice adoption.
  • Non- Profit Organizations : SOS ( Share our selves in Costa Mesa) Friends & Family / Beverly Care / Serenity HealthCare contracted with others.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Implemented new policies and educated staff on changes.
  • Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
  • Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Clinical Medical Assistant

Kaiser Permanente
12.1999 - 10.2008
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs
  • Documented patient information obtained interviews
  • Responsible for primary care, case management, and medication management
  • Assessed patients and documented their medical histories
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
  • Trained new staff on quality control procedures
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's, Diabetes, Hypertension
  • Assisted doctors with minor surgeries and non-invasive procedures
  • Authorized drug refills and provided detailed prescription information to pharmacies
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing
  • Developed and produced all office flyer notifications for important policy changes, office news and events
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
  • Performed vitals/glucose testing and assisting in administering injections and urinalysis
  • Skillfully performed suture removals for patients of all ages
  • Routinely retracted patient throat cultures and prepared them for lab submission
  • Implemented necessary changes based on evaluation of staffing requirements and floor assignments
  • Demonstrated ability to lead and motivate outstanding healthcare teams
  • Contributed substantially to successful department JCAHO accreditation
  • Provided patient education
  • Coordinated the review, revision and creation of Operation Policies within ER Department
  • Implemented new floor assignments based on evaluation of staffing requirements
  • Managed care for post-operative patients through discharge
  • Managed team of medical support personnel
  • Cross Trained in Orthopedics, Dermatology, Minor Surgery, Primary Care, MAT, OB/GYN, Pediatrics, Internal Medicine, Cardiology, Workers Comp, Urology

Education

Bachelor of Science - Health Care Administration

Washington University
12.2006

Skills

  • DATA MANAGEMENT
  • CUSTOMER SERVICE
  • DATA ENTRY
  • BUSINESS DEVELOPMENT
  • BUDGETING
  • Site Safety
  • Osha
  • Healthcare
  • Documentation
  • Management
  • Outlook
  • Project Management
  • Training & Development
  • Microsoft Office
  • Medical Office Experience
  • Sales Experience
  • Negotiation
  • Event Planning
  • Management Experience
  • Employee Evaluation
  • Behavioral Health
  • EMR Systems
  • Family Planning
  • Grant Writing
  • HEDIS
  • Primary Care Experience
  • Dementia Care
  • Alzheimer's Care
  • Experience Administering Injections
  • Medical Records
  • Patient Care
  • Program Management
  • Six Sigma
  • Branding
  • Workers' Compensation
  • Recruiting
  • Microsoft Excel
  • Medical Billing
  • Spanish
  • Healthcare Management
  • QuickBooks
  • Case Management
  • Epic
  • HIPAA
  • Medical Office Management
  • Office Manager Experience
  • Time Management
  • Leadership Experience
  • Public Speaking
  • Fundraising
  • Employee Orientation
  • Medical Coding
  • Vital Signs
  • NCQA Standards
  • Analytics
  • Quality Assurance
  • Managed care
  • ICD-10
  • Human resources
  • Leadership
  • Project management
  • Program management
  • Business development
  • Team management
  • Conflict management
  • Supervising experience
  • Operations management
  • Training & development
  • Marketing
  • Root cause analysis
  • Financial management
  • Analysis skills
  • Office management
  • Personal injury law
  • Human Resources Management
  • Senior leadership
  • Clinic
  • Data collection
  • Operational Efficiency
  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Business Management
  • Process Improvement
  • Process Improvements
  • Cost Control
  • Leadership training
  • Workforce Planning
  • Performance Analysis
  • Schedule oversight
  • Risk Mitigation
  • Resource Allocation
  • Capital Spending
  • Financial controls implementation
  • Operations Management
  • Teamwork and Collaboration
  • Team Leadership
  • Decision-Making
  • Staff training/development
  • Staff Management
  • Employee Development
  • Customer Service Management
  • Customer Service
  • Employee Relations
  • Business Leadership
  • Data Analysis
  • Effective leader
  • Customer Relations
  • Hiring and Onboarding
  • Performance Improvements
  • Relationship Building
  • Performance Evaluation and Monitoring
  • Proficient in [Software]
  • Organizational Structuring
  • Staff hiring
  • Human Resources
  • Employee Motivation
  • Recruitment
  • Budget Development
  • Staff Development
  • Data Management
  • Customer Retention
  • P&L Management
  • Policy Development and Enforcement
  • Management Team Building
  • Delegating Work
  • Staff Scheduling
  • Performance Evaluations

Certification

  • Lean Six Sigma Green Belt, 01/01/08
  • Human Resource Generalist, 01/01/09 to Present
  • Project Management Professional (PMP), 08/01/09 to Present
  • Medical Chart Auditor, Present
  • HIPAA Compliance Certified, Present
  • FEMA-Disaster Preparedness, 01/01/20 to 01/31/22
  • NCQA Content Expert Certified, 02/01/19 to Present
  • Professional In Human Resources, 03/01/10 to Present
  • Senior Professional in Human Resources, 08/01/07 to Present
  • CPR Certification, Present
  • BLS Certification, Present
  • Driver's License, Present
  • Certified Medical Assistant, Present
  • SHRM Senior Certified Professional, Present
  • CPHQ, Present
  • Teaching Certification, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations and Business Development

Orange County
08.2018 - Current

Clinical Operations Director (Non-Profit Industries)

Solutions Medical INC
01.2008 - 01.2018

Clinical Medical Assistant

Kaiser Permanente
12.1999 - 10.2008

Bachelor of Science - Health Care Administration

Washington University
Ivonne Perez