Ivonne Rivera

- Implemented store merchandizing standards by following the smartguide and executing floor moves.

- Conducted store RFID counts as well as delivering the data to SM and ROM

- increased RFID percentage by following the correct processes as well as training the team

- Worked on IHD and NSOH to maintain a healthy store inventory

- Maximized performance by monitoring daily activities of team members and following up on current projects

• Managed store operations, including scheduling staff, training employees, and resolving customer complaints
• Monitored sales floor and stock room to ensure all areas were clean and organized
• Investigated and resolved customer complaints in a timely and professional manner
• Performed inventory counts to ensure accuracy of stock levels and identified discrepancies
• Merchandised to Nordstrom standard to drive results for store business

• Communicate effectively with customers via telephone and in person in effort to provide information about products or services
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Determine changes for services requested, collect deposits or payments, or arrange for billing
• Check to ensure that customers’ problems were resolved
• Prepare and count daily store activity and deposit money to bank
• Check in online orders to achieve customer satisfaction and fix any issues with the process
• Trained and mentored incoming employees to provide the help they need in the company