Ivonne Rodriguez
Certified Pharmacy Technician
Hialeah,FL
Summary
Astute professional highly skilled in pharmacy operations and improving performance metrics. Talented individual offering fluency 2 languages. Qualified Board Certified Pharmacy Technician with over 20 years in pharmacy management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Sylvestre Pharmacy Corp
Hialeah, United States
06.2001 - Current
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Offered patients and patrons information on various immunizations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Communicated with patients, ensuring that medical information was kept private.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Supervised team of 6 pharmacy technicians.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Collaborated with store manager to maintain daily operations.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Successfully negotiated client contract renewals to create increased revenue.
Certified Pharmacy Technician Supervisor
Sylvestre Pharmacy Corp
Hialeah, United States
06.2001 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Reviewed and evaluated test results to suggest care and treatment options.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Trained pharmacy interns and newly hired pharmacy technicians.
Education
M.D. - Medicine (Pre-Medicine)
University of Miami
Miami, FLMaster of Science - Biology
University of Miami
Miami, FL06.2003
Skills
- Patient Compliance Monitoring
- Communicable Diseases
- Employee Training Program
- Operational Records Maintenance
- Inventory and Restocking
- Retail Management
- Drug Inventory Management
- Patient Profiles
- Medicare Compliance
- Prescription Interpretation
- Administrative Staff Supervision
- Pharmacist Assistance
- Compliance Advisory
- Human Resource Management
- Third-Party Contracts
Certification
- Board Certified Pharmacy Technician Training
Timeline
Retail Pharmacy Manager
Sylvestre Pharmacy Corp
06.2001 - Current
Certified Pharmacy Technician Supervisor
Sylvestre Pharmacy Corp
06.2001 - Current
M.D. - Medicine (Pre-Medicine)
University of Miami
Master of Science - Biology
University of Miami
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