Ivonne Rodriguez
Orlando,Florida
Summary
Proficient in various software and database management. Self-motivated front office supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Escott Orthodontics
12.2019 - Current
- Manage Insurance A/R- maintain stats
- Analyze Preliminary Transaction Report: Audit a) daily contracts for accuracy b) start dates c) balance daily collections
- Finalize Daily Transaction Report
- Make Bank Deposits
- Manage Daily Audits for : NP Coordinator and Front Desk Coordinator
- Patient/Parent Liaison to address treatment, billing or other concerns
- Proactive Planning for efficient NP
- OBS, and Pending patient scheduling
- Monitor FOC daily patient collections and audit proper notices are prepared (letters etc)
- Monitor insurance balances for scheduled appointments: Initial SureSmile Scan and Debonds
- Practice Promotion: Maintain Delivery Schedule for Referring offices; create new ideas for gifts yearly
- Participate with Practice Director in 30- and 90-day reviews with front office team members
- Issue verbal and written warnings as needed to front office team: elevate to Practice Director at critical point as outlined in handbook for discipline.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
Orthodontic Treatment Coordinator
Rawle Orthodontics
04.2015 - 09.2018
- First point of contact for all new patients to schedule and ensured that all dental insurance information was received and verified
- Prepared initial patient records that include x-rays and photos for treatment planning
- Provide patients and parents with detailed information regarding orthodontic treatment plan and financing payment options
- Assisted orthodontist with orthodontic treatments and patient evaluations
- Made arrangements to call parents or patients at convenient times for follow ups
- Ensured that all dental restorations were completed on an individual patient basis for dental clearance
- Assisted with marketing ideas for the practice for potential growth.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by dentist.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Orthodontic Treatment Coordinator
Carlyle Orthodontics
03.2012 - 04.2015
- As a treatment coordinator, effectively communicate all treatment plans and discuss all financial options
- Handle all growth and development checks on recurring patients
- Maintain all financial reports, verify all insurance benefits and submit all claims
- Also accountable for processing all payments and adjustments to patient accounts
- Other administrative duties include answering incoming phone calls and setting up appointments for all current and new patients
- As a team oriented office and employee, I also treat patients when the orthodontic assistants are in need of additional help
- As a certified orthodontic assistant able to do x-rays and perform orthodontic adjustments.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
Orthodontic Technician
Greeley and Nista Orthodontics
08.2008 - 12.2010
- Performed orthodontic procedures as instructed by the doctor on staff
- In charge of completing inventory for up to two regional offices in both Newark and Wilmington, Delaware
- Handles other administrative duties assigned
- This practice used the Damon Bracket system.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Poured and shaped molds from impressions and trimmed molds in grinder.
Certified Clinical Assistant
Central Florida Orthodontic Specialist
10.2000 - 06.2004
- Performed individualized orthodontic procedures as instructed by the doctor on staff
- In charge of completing inventory for up to five regional offices in Central Florida
- Handled other administrative duties as assigned
- All offices used a common orthodontic system called the American Brackets.
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
Customer Service and Sales Representative
Value Added Vacations
05.1999 - 09.2000
- Received incoming calls from potential customers requesting information about vacation packages
- Sold vacation from a variety of selections and attempted to upsell to higher packages on every call
- Also, booked reservations for our customers and provided a summary of the selected package at the end of each call
- Performed customer service functions to include rescheduling, disputes and changes in packages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
No Degree - Business Administration And Management
Valencia Community College
Orlando, FloridaGeneral Studies Diploma -
University High School
Orlando, Florida05.1998
Skills
- Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, and Teams
- Oral and Writing Communication
- Issue Handling
- Policy and Procedure Modification
- Employee Supervision
- A strong sense of teamwork
- Ability to work independently
- Strong attention to detail
- Scheduling and Calendar Management
- Skilled in Ortho Edge 2, Cloud 9, Dolphin, Orthofi, Orthotrac, Tops
- Persuasion Skills
Languages
Bilingual - Fluent in Spanish
Certification
- Certified Orthodontic Assistant with Expanded Duties
- Dental X-ray Certified
Timeline
Front Office Supervisor
Escott Orthodontics
12.2019 - Current
Orthodontic Treatment Coordinator
Rawle Orthodontics
04.2015 - 09.2018
Orthodontic Treatment Coordinator
Carlyle Orthodontics
03.2012 - 04.2015
Orthodontic Technician
Greeley and Nista Orthodontics
08.2008 - 12.2010
Certified Clinical Assistant
Central Florida Orthodontic Specialist
10.2000 - 06.2004
Customer Service and Sales Representative
Value Added Vacations
05.1999 - 09.2000
No Degree - Business Administration And Management
Valencia Community College
General Studies Diploma -
University High School
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