Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ivonne Rodriguez

Summary

Dynamic leader with proven expertise in staff development and customer relationship management honed at Sabrett. Excelled in strategic planning and problem-solving, driving team performance and enhancing customer satisfaction. Skilled in budget control and team leadership, achieving significant operational improvements and fostering a culture of continuous learning and collaboration.

Overview

10
10
years of professional experience

Work History

Manager

Sabrett
11.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs of 1.5 million to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Supervisor of Operations

Gate Gourmet
01.2015 - 11.2022
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Education

Associate in Engineering Technology - Engineering Mechanics

U. Simon Bolivar
Colombia
06-2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Documentation and reporting
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Schedule preparation
  • Sales management
  • Business administration
  • Negotiation
  • Budget control
  • Business development
  • Expense tracking
  • Brand management
  • Salesforce management
  • Policy and procedure development
  • Inventory management
  • Data analysis
  • Risk management
  • Vendor management
  • Trend analysis
  • Skype
  • Disciplinary techniques
  • Multitasking Abilities
  • Problem-solving
  • Hiring and training
  • Scheduling and coordinating
  • MS office
  • Active listening
  • Interpersonal relations
  • Schedule management
  • Employee development
  • Problem-solving aptitude

Accomplishments

  • Collaborated with team of four in the development of Honey hotdog. Annual revenue of $255,000.

Timeline

Manager

Sabrett
11.2022 - Current

Supervisor of Operations

Gate Gourmet
01.2015 - 11.2022

Associate in Engineering Technology - Engineering Mechanics

U. Simon Bolivar

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Ivonne Rodriguez