Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivonne Sanchez

Miami,FL

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Shift Leader

Walgreens
06.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Conducted performance reviews and provided staff with feedback and guidance.

Customer Service Representative

Taco Bell
04.2019 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Associate of Science - Diagnostic Medical Sonography

Miami Dade College
Miami, FL
06.2026

High School Diploma -

Mater Academy East Charter High School
Miami, FL
06.2020

Skills

  • Customer Service Management
  • Complaint Resolution
  • Cash Handling
  • Rules Enforcement
  • Daily Workflows
  • Assigning Work
  • Issue Resolution
  • Training Assistance
  • Role Modeling
  • Shift Paperwork Completion
  • Staff Supervision
  • Team Leadership

Languages

Spanish
Full Professional

Timeline

Shift Leader

Walgreens
06.2021 - Current

Customer Service Representative

Taco Bell
04.2019 - 03.2021

Associate of Science - Diagnostic Medical Sonography

Miami Dade College

High School Diploma -

Mater Academy East Charter High School

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Ivonne Sanchez