Ivonne Valentin
Spring Hill,FL
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at United Healthcare. Proven ability to resolve conflicts with empathy and maintain professionalism under pressure. Skilled in efficient packing techniques and maintaining organization, contributing to increased productivity and customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier
Saz Largo Inc
12.2024 - 03.2025
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Dsp
The Arc of Litchfield County
09.2023 - 09.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Packing
Macy's Warehouse
10.2023 - 01.2024
- Increased packing efficiency by implementing new packing techniques and equipment.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Maintained cleanliness and organization within the packing area, promoting an efficient work environment.
- Increased efficiency in picking and packing processes, employing systematic approaches.
Packing/ Labeling
Westaff Temp Agency
01.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative/ Scheduling Appoin
United Healthcare
07.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Housekeeping/ Front Desk Agent
Embassy Suite Hotel
05.2002 - 08.2010
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Medical Receptionist -
Ramey Job Corps
Aguadilla, Puerto Rico 08.1996
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
CPR, FIRST AID CERTIFICATE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Saz Largo Inc
12.2024 - 03.2025
Packing
Macy's Warehouse
10.2023 - 01.2024
Dsp
The Arc of Litchfield County
09.2023 - 09.2024
Packing/ Labeling
Westaff Temp Agency
01.2022 - 06.2023
Customer Service Representative/ Scheduling Appoin
United Healthcare
07.2018 - 08.2022
Housekeeping/ Front Desk Agent
Embassy Suite Hotel
05.2002 - 08.2010
Medical Receptionist -
Ramey Job Corps
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