Ivonne Zaragoza
Oceanside,California
Summary
Dedicated Financial Counselor with expertise in insurance verification and patient education. Proven ability to assist patients with financial applications and communicate complex insurance options clearly.
Recognized as a dedicated employee at Tricity Medical Center for over 24 years.
A few words to describe myself would be reliable, dedicated, intelligent and hard working.
I've gathered a great deal of knowledge in my many years of service and continue to strive to expand my skills.
Overview
24
24
years of professional experience
Work History
Financial Counselor/Insurance Verifier
Tricity Medical Center
Oceanside, CA
08.2023 - Current
- Analyzed patient financial data to determine eligibility for assistance programs.
- Educated patients on insurance options and payment plans, enhancing their understanding of financial responsibilities.
- Assisted patients in accurately completing financial assistance applications to maximize potential benefits.
- Verify insurance and benefits of inpatients and observation admissions.
- Inform patients of their financial responsibilities.
- Notified insurance providers of all admissions to ensure timely coverage and reimbursement.
- Worked closely with Case Managers to obtain authorizations.
- Submit Hospital Presumptive Eligibility.
- Received copays from patients upon admission to ensure accurate financial processing.
ED Registration Representative
Tricity Medical Center
01.2010 - Current
- Greeted patients and families upon arrival to ensure a welcoming atmosphere.
- Collected patient information and verified insurance details for accurate registration.
- Provided clear instructions to patients regarding forms and procedures for registration.
- Collaborated with team members to streamline the registration workflow efficiently.
- Performed data entry into various systems related to patient registration accurately and efficiently.
- Greeted patients and visitors upon arrival to the ED registration desk.
- Collected copay
Surgery Preadmitter
Tricity Medical Center
01.2013 - 08.2023
- Verified insurance and benefits of elective Inpatient and Same Day Surgeries.
- Obtained required authorizations for their procedures
- Informed patients of their financial responsibilities
- Collected payments including self-pay agreements.
Registration, Ancillary & OB Pre-Admitter
Tricity Medical Center
05.2002 - 01.2013
- Pre-registered expecting mothers to expedite admission processes.
- Verified insurance and benefits for expecting mothers and newborns to ensure coverage.
- Pre-admitted for Ancillary appointments including, Interventional Radiology, Specialty Radiology, Vascular, CT and MRI, Scan, Ultrasounds, Cardiology and Mammograms.
- Notified patients of financial responsibilities to promote transparency.
- Interview patients during registration and collected copays, ID and Insurance card.
- Collected signatures on all required forms.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2000
Skills
- Insurance verification
- Financial analysis
- Application assistance
- Data entry
- Customer relationship management
- Problem solving
- Team collaboration
- Effective communication
- Reliable working independently, as well as in team effort and learn new skills rapidly
Patient education
Languages
Spanish
Professional
English
Professional
Timeline
Financial Counselor/Insurance Verifier
Tricity Medical Center
08.2023 - Current
Surgery Preadmitter
Tricity Medical Center
01.2013 - 08.2023
ED Registration Representative
Tricity Medical Center
01.2010 - Current
Registration, Ancillary & OB Pre-Admitter
Tricity Medical Center
05.2002 - 01.2013
High School Diploma -
Rancho Buena Vista High School