Ivoree Bartee
Louisville,Kentucky
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
6
6
years of professional experience
Work History
Caterer
Kingsley Meats And Catering
02.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Cleaned and organized kitchen stations to promote team efficiency.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Maintained flexible work schedule to meet event needs.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
Call Center Representative
Spectrum
09.2020 - 12.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Factory Worker
UPS
08.2019 - 03.2020
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
- Participated in training sessions to enhance skills and knowledge.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected materials before assembly to verify compliance of quality control standards.
- Coached fellow workers to operate machines properly and comply with safety procedures.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
Fast Food Worker
Wendy's
07.2017 - 08.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Made change and returned correct cash and coin to patrons.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Checked equipment for proper temperatures to keep food safe for consumption.
Education
Associate of Science - Culinary Arts
Sullivan University
Louisville, KY09.2023
High School Diploma -
Louisville Male High School
Louisville, KY06.2019
Skills
- Team Management
- Hand-Eye Coordination
- Cash Register Operations
- Food Storage Protocol
- Food Safety
- Standardized Recipes
- Table Preparation
- Safe Food Handling
- Corporate Standards
- Training and Development
- Call Center Operations
- Commercial Equipment Maintenance
- Monthly Inventory
- Portion Standards
- Prepare Orders
- Ingredient and Food Preparation
Timeline
Caterer
Kingsley Meats And Catering
02.2022 - Current
Call Center Representative
Spectrum
09.2020 - 12.2021
Factory Worker
UPS
08.2019 - 03.2020
Fast Food Worker
Wendy's
07.2017 - 08.2019
Associate of Science - Culinary Arts
Sullivan University
High School Diploma -
Louisville Male High School
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