Ivory Adrian
Austin,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. .
Overview
9
9
years of professional experience
Work History
Office Manager
Hurst & Son LLC
08.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for Foreman's.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Call Center Representative
Sears Holdings
11.2017 - 02.2018
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new feature
- Processed debit and credit card and electronic check payments.
- Maintains call center database by entering information
- Keeps equipment operational by following established procedures; reporting malfunctions
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Receptionist
Wendell Motors
12.2016 - 11.2017
- Managed receptionist area Including greeting
- Visitors And responding to telephone And in person request For information
- Supplied key cards In building access to employees an visitors
- Scanning in filing documents
- Supported executives an handled extra projects as needed
- Handles all media an public relations inquires
- Wrote Reports an correspondence from dictation an hand written notes
- Keeping customer Confidentiality an documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression.
Sales Representative
JCPenney
03.2016 - 03.2017
- Processes customer returns, answer questions about merchandise , End manage exchanges
- Respond to Service inquiries In coordinate resolutions With management an floor associates
- Cover cashiers going on break an maintain drawer accuracy
- Facing and restock merchandise
- Put signage up regarding recalls
- Organize returns an found merchandise By departments In prepared carts for For associates
- Answered Customer service desk phone calls an routed calls appropriately
- Documented Lost in stolen items In handle customer inquiries
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Courtesy Clerk & Fuel Clerk
Safeway
08.2014 - 03.2016
- Processes customers payments for Merchandise
- Put up signage regarding recalls an changes To store regulations
- Distribute Merchandise to floor Associates To be restocked incorrect departments
- Environmental cleanness an Hazard is spells
- Cover for cashiers going on break an maintain drawer accuracy
- Complete shift start/end duties In generate reports
- For management
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
High School Diploma -
Rogers High School
Spokane, WA06.2015
Skills
- Administrative Support
- Workforce Management
- Compliance Monitoring
- Operations Management
- Staff Hiring
- Expense Reporting
- Employee Supervision
- Documentation and Control
- Policy Implementation
- Excellent Multi-Tasking Ability
- MS Proficient Excel, Word, Outlook, One note, Access Etc
- Organizational Skills
- Office Administration
Timeline
Office Manager
Hurst & Son LLC
08.2020 - Current
Call Center Representative
Sears Holdings
11.2017 - 02.2018
Receptionist
Wendell Motors
12.2016 - 11.2017
Sales Representative
JCPenney
03.2016 - 03.2017
Courtesy Clerk & Fuel Clerk
Safeway
08.2014 - 03.2016
High School Diploma -
Rogers High School
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