Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivory Almanza

Bloomington,IL

Summary

Driven by a strong work ethic and a proven ability to adapt quickly, I have excelled in fast-paced food service environments, notably at Popeyes Chicken where I spearheaded operational improvements and growth strategies. My expertise in food safety and sanitation, alongside my skill in fostering team collaboration, has consistently enhanced service quality and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Grill Cook

Bob Evans
02.2022 - 03.2024
  • Grilled meats and seafood to customer specifications.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Stored and handled goods correctly to maintain freshness and condition.

Shift Supervisor

Taco Johns
11.2022 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Completed cash and credit card transactions accurately using POS software.
  • Supervised ongoing daily production phases.

General Manager

Popeyes Chicken
10.2020 - 12.2022
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Shift Supervisor

Arbys
09.2018 - 03.2020
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Performed meat inspections and checked temperature environment to maximize food safety.

Shift Supervisor

Del Taco
01.2019 - 02.2020
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Employee

Wendys Restaurant
10.2016 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.

Employee

McDonald's Restaurant
03.2015 - 07.2017
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Culinary Arts - Culinary

Livingston Area Career Center
Pontiac, IL
05.2014

Diploma -

Pontiac Township High School
Pontiac Illinois
05.2014

Skills

  • Strong Work Ethic
  • Quick-learning
  • Willing to Learn
  • Multitasking and Organization
  • Adaptable
  • Efficient
  • Food Preparation
  • Flexible Schedule
  • Safe Food Handling
  • Grill Cleaning
  • Food Service
  • Food safety and sanitation
  • Kitchen Sanitation
  • Cleaning and organization
  • Temperature Control
  • Health Code Compliance
  • Food Storage
  • Cooking techniques
  • Food presentation
  • Food Handler Certification
  • Meat Preparation
  • Food Plating
  • Menu Planning
  • Shift Scheduling
  • Cross-Contamination Prevention

Certification

Food Handlers

Timeline

Shift Supervisor

Taco Johns
11.2022 - 08.2023

Grill Cook

Bob Evans
02.2022 - 03.2024

General Manager

Popeyes Chicken
10.2020 - 12.2022

Shift Supervisor

Del Taco
01.2019 - 02.2020

Shift Supervisor

Arbys
09.2018 - 03.2020

Employee

Wendys Restaurant
10.2016 - 08.2018

Employee

McDonald's Restaurant
03.2015 - 07.2017

Culinary Arts - Culinary

Livingston Area Career Center

Diploma -

Pontiac Township High School

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