Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Ivory Beck

Headland,AL

Summary

Claims representative with strong problem resolution skills and effective client communication. Demonstrated expertise in managing claims processes efficiently. Committed to leveraging technical skills to improve customer service outcomes.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Claims Representative

Principle Choice Solutions
Remote, AL
07.2024 - 06.2025
  • Resolved complex claim issues through effective collaboration with team members.
  • Tracked and managed claim statuses using claims management software.
  • Assisted in training new representatives on operational processes and tools.
  • Gathered information and clarified claim details through client communication.
  • Participated in team meetings to enhance workflows and service efficiency.
  • Processed claims by obtaining required documents from policyholders, witnesses, and medical providers.
  • Reviewed insurance policies to assess coverage and loss extent.

Medicare Advocate

Agent C Solutions
Remote , AL
05.2024 - 09.2024
  • Assisted clients in selecting optimal health insurance plans and coverage options.
  • Educated customers on policy details to enhance understanding of benefits.
  • Collaborated with team members to refine sales strategies and boost customer engagement.
  • Conducted follow-ups with clients to assess satisfaction with insurance selections.
  • Participated in training sessions to remain informed on industry changes and regulations.
  • Generated reports detailing sales activities, progress toward goals, and client feedback.
  • Utilized Microsoft Excel for data analytics to monitor performance metrics.
  • Maintained current knowledge of health care reform laws and regulations.

Customer Service Representative

Blue Cross and Blue Shield
Remote, AL
01.2022 - 12.2022
  • Resolved customer inquiries regarding health insurance plans and benefits.
  • Supported clients in addressing billing issues and claims disputes.
  • Educated customers on accessing online services and tools.
  • Accurately documented customer interactions within CRM system.
  • Participated in training sessions to improve product knowledge and communication skills.
  • Promoted customer satisfaction through effective problem resolution and friendly service.

Education

Associate of Science - Health Information Management

Penn Foster Career School
Scranton, PA
12-2026

High School Diploma -

Dothan High School
Dothan, AL
05-2017

Skills

  • Claims processing
  • Customer service
  • Data analysis
  • Effective communication
  • Team collaboration
  • Health insurance expertise

Certification

Medicare Advocate

Affiliations

Alpha Kappa Phi Sorority Incorporated

Timeline

Claims Representative

Principle Choice Solutions
07.2024 - 06.2025

Medicare Advocate

Agent C Solutions
05.2024 - 09.2024

Customer Service Representative

Blue Cross and Blue Shield
01.2022 - 12.2022

Associate of Science - Health Information Management

Penn Foster Career School

High School Diploma -

Dothan High School
Ivory Beck