Ivory Braggs
Jersey City ,NJ
Summary
Experienced IT Specialist with over 10 years of experience in IT Communications. Excellent reputation for resolving problems and improving customer satisfaction and improve company value.
Overview
7
7
years of professional experience
Work History
IT Support Specialist/ Internet & Phone
Spectrum
Middletown, NY
09.2018 - Current
- Activated accounts for clients interested in new services
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Created help desk tickets, troubleshot and resolved desktop issues
- Determined hardware and network system issues using proactive troubleshooting techniques
- Fielded average of 100 inbound phone calls to deliver support and remotely resolve service issues
- Managed backup and recovery of valuable CRM data assets to safeguard availability and comply with applicable regulations
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved system, hardware and telephone issues within allotted metrics time frame improving efficiency among all departments
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
IT Support Specialist
IKON Business Group
New York, NY
01.2020 - Current
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for all network and server issues..
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Monitored network hardware operations to evaluate proper configuration.
- Performed network security design and integration duties.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Quality Assurance Specialist
Steris
Chester, NY
04.2017 - 09.2018
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Cleaned up and backed up data to maintain data integrity during extraction, manipulation and processing.
- Implemented tracking database for employee professional development and license renewal credits
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Set up hardware and software in optimal configurations to meet network performance requirements
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
Education
Associate of Arts - Paralegal Studies
Bryant And Stratton College - BUFFALO
Buffalo , NY 04.2020
Skills
- Application support
- Backup and recovery
- CRM Knowledgeable
- Desktop support
- Hardware upgrades
- Helpdesk call support
- Mac/ Window systems
- Microsoft Office / software
- Network support
- Norton Antivirus software
- Root Cause Analysis
- Software diagnosis
- Technical issues analysis
- TCP/IP
- Web-based reporting tools
Timeline
IT Support Specialist
IKON Business Group
01.2020 - Current
IT Support Specialist/ Internet & Phone
Spectrum
09.2018 - Current
Quality Assurance Specialist
Steris
04.2017 - 09.2018
Associate of Arts - Paralegal Studies
Bryant And Stratton College - BUFFALO